Verified traveler
2021 年 6 月 29 日
We booked our junior suite with 2 queen beds one month before arriving, yet when we arrived = they had given our room away and gave us a room with one bed instead (They didnt even tell us either. We had to haul all of our luggage and two kids up to the room to see for ourselves. So then we had to haul of our stuff back down to the lobby and inform them; thinking this must be a mistake…it was not).
We told them there was 4 of us and asked what we were supposed to do , and they just said, “sorry”.
I asked if they had any spare rooms or extra cots at least and they said “no, we do not. Sorry”
I asked if they could give us a lot of blankets since my husband and I would be sleeping on the floor, and they did accommodate. They also did give us the room for only $50, but it was still quite uncomfortable as you would imagine sleeping on the hotel floor even if we did only pay $50.
The hotel itself was extremely nice (especially once we got our junior suite with 2 queen beds the NEXT night) and we would maybe stay there again (if we ever had to be in Bentonville again) but the experience was just not pleasant at all having our room given away (when I booked it a month prior).
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