斯普林代爾錫安國家公園附近住宿

我的家人喜歡我們的住宿。非常舒適的牀和枕頭。抵達時美味的餅乾。微波爐可以使用菜餚。熱水浴缸。大浴巾。戶外椅子。清晨狹窄徒步旅行的絕佳位置。也許我會在另一個住宿的地方呆得更遠,如果它更實惠,早上我沒有打到狹窄的地方。但是很高興我們這次旅行住在這裏。附近還有咖啡店,可以點百吉餅作爲小早餐。

前台和禮賓部的Arnold提供了卓越和一流的服務。他渴望協助規劃我的行程,並提供了關於最佳遊覽地點和最佳徒步旅行路線的寶貴內幕提示。我再怎麼強調,他的熱情,友好和真誠的款待給我留下了深刻的印象。他讓我感覺自己是一個有價值的客人,真的超越了,使我的旅行變得特別。很明顯,他們優先考慮客人的滿意度,努力創造持久的回憶。感謝我收到的卓越服務,迫不及待地想回來!

滿足需求，以後會繼續住

這是一個與巨人峽谷融爲一體的好地方! 游泳池,早餐服務和房間條件都很棒!

公園外的好位置,附有早餐咖啡廳/旅遊商店。後面的小院子動物。3號樓後面的硬幣洗衣店對那些旅行的人來說很好。

一路住過非常舒適乾淨的酒店之一。接待的房東長者夫婦非常非常nice，套房內設施齊全。附近餐廳超市都有，可以自己買點食物做飯。離錫安國家公園入口5分鐘車程。下次來還是會選擇這家。

In August 2024, our family stayed at the Hotel DeNovo. When we checked into our room, it was apparent that the room had recently been renovated. In fact renovations were still underway in the main building. After dinner we attempted to watch television. When we turned on the tv, it was obviously damaged. Since the room was so newly renovated, we speculated that the unit had been damaged during the renovation or installation and that we were among the first to stay in the room since the renovation. We called the front desk to let them know that the television was damaged. They offered to send maintenance, but in our experience that isn’t usually a fast process, so we said it wasn’t necessary. We were only staying for one night and didn’t want to be kept awake waiting for a repair. We thought we were being polite, understanding guests by alerting the hotel to the problem so they could fix it before the next guests checked in. When we got home from our trip we discovered an $800 charge on our credit card from Hotel DeNovo. A call with the hotel led us to Ben Cyr, who identified himself as the manager, even though he later admitted that he is actually the Director of Guest Relations. He was immediately hostile and started throwing around phases about the television being “smashed” and acted like there was shattered glass scattered around the room. This wasn’t the case at all. The damage we saw to the television was only obvious when the television was on. He made up more lies, saying we refused to allow maintenance into our room. He tried to intimidate us by saying that he would involve the hotel’s attorneys. He provided further alarming details, claiming that the maintenance manager was in our room right before we checked in and that he was back in our room while we were still on site “in our car” after checkout. This whole situation reeks of a set up. Why would they be watching our family and monitoring our every move? It sounds like they knew the television was damaged when we arrived and were just waiting for us to leave so we could be the suckers that they made pay for their renovation. This situation is distressing for a number of reasons. The Hotel DeNovo has charged our credit card for damage that we didn’t cause and now we are left in the situation of having to prove our innocence to get our money back. How are we expected to prove our innocence? We travel a lot and have stayed in hundreds of hotels. In fact, I have been a Diamond Hilton Honors member for over a decade. There are frequently problems in hotel rooms. There are scrapes on the walls, poorly done renovations, and, yes, televisions that don’t work. Hotel staff doesn’t accompany guests to the room upon check in to allow the guest to make a list of the issues to “prove” the state of the room upon check in. Guests rely on the hotel to have a level of honesty. We have never had a problem like this before. We have brand loyalty to Hilton for a reason. It is supposed to provide a co