墨爾本設有 Spa 的飯店

「我在這家酒店的經歷很糟糕。酒店要求我們付款按金，我用信用卡付款了。當我們在前台退房時，接待員沒有問我們是否有任何消費，也沒有提出我們在入住期間有任何費用。幾天後，我收到了信用卡通知。酒店向我收取客房餐飲服務費。在與酒店接待員核實後，他們確認這些東西出了差錯，並開出了錯誤的房間賬單。幾天後，酒店確實退還已收取的款項到我的賬户。但是，我要求經理對這一事件作出解釋。根本沒有迴應。 酒店裡發生了以下事情,太糟糕了 1.錯誤地將費用記入錯誤的房間。 2.沒有人問我們入住期間是否有消費，前台退房時也沒有人告訴我們有消費。 3.離開酒店幾天後，未與我聯繫，直接將費用在我的信用卡扣款。也沒有在收費前發出通知。 4.我收到銀行的退款通知。由於匯率的原因，我收回的金額比我付款的金額要少。這太差了，我需要為酒店的錯誤付出費用。I had a terrible experience at this hotel. I paid the security deposit by credit card upon check-in. When we checked out at the front desk, the receptionist did not ask if we had any incidentals, nor did they inform us of any charges incurred during our stay. A few days later, I received a credit card notification that the hotel had charged me for in-room dining. After checking with the hotel receptionist, they confirmed there was a mistake and that an incorrect room bill had been issued. The hotel did refund the amount to my account a few days later. However, I requested an explanation from the manager regarding this incident and received no response at all. The issues that occurred at the hotel are unacceptable: Incorrect charges were billed to the wrong room. No one asked if we had any charges during our stay, nor was I informed of any charges at check-out. The hotel directly debited my credit card without contacting me or sending any prior notice, until a few days after I left. I received a refund from my bank, but due to exchange rate differences, the amount I got back was less than what I had paid. This is extremely poor service — I should not have to bear the cost caused by the hotel’s mistake.」

「今次入住 Pegasus Apart’Hotel，整體體驗非常好！酒店位置便利，鄰近免費電車站，前往市中心、Queen Victoria Market 及各大景點都非常方便。房間乾淨整潔，空間充足，設有小廚房，方便簡單煮食，十分適合家庭旅遊。床鋪舒適，晚上環境安靜，休息得很好。酒店設有泳池及健身室，小朋友玩得很開心。職員服務親切有禮，入住及退房流程快捷，整體性價比很高。下次再到墨爾本，一定會再次選擇這裡，也會推薦給親友入住！」

「這是一幢服務式公寓，位處墨爾本核心商圈，距離Southern Cross Station(機場Air-bus的上落車點，離機場約三十分鐘車程)約五分鐘步行。公寓樓下已是24小時便利店，並在免費電纜車的範圍內，距離皇冠**約十分鐘內的步行。 房間有一股煮食後遺下的濃烈咖哩味，網上訂購的是一張大床，但房內是兩張單人床，要求換房後職員亦積極處理，態度友善。 新房間依舊有陽台，鬧市景觀，備有電爐，焗爐熨斗熨衣板和洗乾衣機，有兩小口子的家居感覺。 但空調不穩定，時而熱風，時而冷氣。浴室抽風不太給力，洗浴後蒸氣久久不散。房間有異味，是老舊的味道，應該跟前宿客煮食無關。房間隔音不理想，在浴室關門後能輕易聽到房中聲音，亦不難聽到一些來自房外走廊的雜音。另外大廳中沙發用濕紙巾抹了三次仍有污漬，並發現手印，猜估是前宿客煮食後的油煙痕跡，在打掃時員工沒有注意。 入住時白紙黑字清楚寫明不須房間清潔，但第三天仍在未通知的情況下作了簡單打掃，回來看見後頓感尷尬無語(門外沒有預留空間顯示請勿打擾)。 下榻四天目測很大比例的印度、中東、南美、東南亞客人，黃白皮膚不常見。 這個公寓不會再住第二次。」