Tru by Hilton is a very weird hotel concept. First, let me begin by saying that the management, staff, and cleanliness of the property was great. The breakfast was good, lobby was fun, and food/drink items from the “convenience store” were well thought out. Hilton, however, made a very large misstep in conceptualizing the brand. The whole property just feels cheap. There are very few in-room amenities and the decor feels cold and uncozy. The decision to use plank flooring is especially bad. This is a family oriented property and the sounds from other rooms carries loudly due to the non-carpeted floors. Hilton should augment this design concept with a little more warmth in mind. Guests should consider Home2Suites and Hampton Inn as more comforting alternatives.
翻譯