索爾生活方式飯店蘇倫多

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超級新的酒店，員工服務 10/10。 我絕對推薦它

I can’t fault this hotel or its staff. Having read previous reviews that stated about issues with the lighting systems in rooms I was slightly worried. However, we had no such issues and found our room to be extremely comfortable and the lighting easy to navigate. I would like to thank the staff for their attentiveness after my daughter injured her knee in the hotel lobby. They showed concern and gave her ice to help with the swelling. In the following days they checked on her well being. This was very much appreciated.

Pros:The staff were very helpful and friendly. The hotel was clean and it was a convenient walk into Sorrento. Cons:Whoever rated this as 4 star was having a laugh, it was 3 star at best. From the moment you walk into the reception the only thing you can think is clinical. It was all white and just had really uncomfortable benches at the reception. No comfortable chairs, no soft furnishings. It wasn't welcoming at all. This theme carried on throughout the whole hotel. There were no amenities. There was still building work in the basement. The rooms were the same, clinical. The lighting was all by a weird panel with no actual switches. There was no instructions on how to use it and to get the air conditioning working, we had to get staff on reception to activate a switch from there.One day the wifi went down and the whole floor were locked out of their rooms. We sat on the floor in the corridor until someone came up with a key to let us in. There was hardly any storage or shelving, nothing at all in the bathroom. The bedside shelves were a joke. No room to put anything on there. Don't even get me started on the pathetic cupboard with the glasses and mugs. Utterly pointless when there was no kettle or fridge in the room. The 'light' under the bedside shelf was so dim it was completely pointless. It kept clicking on and off and was useless and infuriating. The breakfast was poor. The hot food was luke warm and the selection was limited and repeated every day.