森林旅館(Forest Hotel)

Great hotel and looked like a popular restaurant in the evening. Recommend pre booking if you need a meal. Mine was a last minute trip, so hadn't booked. Lots of other choices nearby and lovely area. Breakfast was excellent and great service. Definitely would stay again. Good value.

Nice hotel for a short break.

This hotel seems to be trying hard to come up to a high standard, but isn’t quite there yet. The staff were lovely, smart and tried exceptionally hard to sort out the issues we had. The menu was interesting, but only delivered an average meal for quite a high price. The small room had a wonderful, large, comfy bed but some of the decor was tired. The windows looked out over a real mess, that was very off-putting, and the radiator was stuck on full, the adjus**ent had fallen off and was on the floor. The room was over, or next to, a loud extractor fan from the kitchen. A member of staff, Joe, was brilliant. He came to the room to fix the radiator and assured us the extractor would stop soon, and it did. We slept very well and had a peaceful night. Breakfast was right up my street, well done and thank you.

My friend and I chose this accommodation because it was close to Crufts that we visit every year. We waited a good 15 mins at the reception before being checked in. When we enquired about the times for breakfast we were told service was from 9am....far too late for us as we needed to be setting off to Crufts for 8.30am at the latest. When my response was " that's quite late for breakfast " I was told "No, not really! " Although our room was clean and comfortable it was over shadowed by what do we do regarding breakfast? When we go away the cooked breakfast is one of our treats and to say we were disappointed was an understatement . We ate in the restaurant which was pleasant enough but had to be removed from our table just as we had finished eating as it was booked by others. ( all a bit of a rush) We enquired before we retired foe the night. If it was possible to be made a sausage or bacon sandwich for us to take with us in the morning. We were told that the chef doesn't come in until 9am so they couldn't. Therefore we had to buy at inflated prices a sandwich at the NEC when in reality we had already paid for breakfast in the cost of the hotel. We most certainly won't be staying there again next year on our Crufts visit

How to alienate your customers in one easy lesson. I went to the Forest Hotel for a business dinner. Parked in the dimly lit car park, went to reception and told them I had parked and asked directions to the restaurant - no mention of parking restrictions. Then this morning I receive a £100 parking fine. I see from these reviews, I'm not alone. You are in a tough market, your financial relationship with Parking Eye is a mistake. I wont be visiting again and I'll make it my mission to spread word of my bad experience.

To be honest, everything was really really bad. The main point being that the food arrived within 5 minutes and was stone cold. At those prices, it should be classed as fraud. Sent an email and never received a reply. Plenty of pubs/restaurants that are able to provide hot food that hasn’t been on the side for an hour.

I was expecting more of this after looking online at the menu. The service felt extremely rushed and the menu quite limited. The roasts were just ‘ok’ and it just lacked a**osphere - for the price it felt extremely impersonal, almost canteen like.

Wing Wednesday was amazing, will be returning monthly for sure ! Had a few of each flavour and would of been happy with the bill at twice the price hopefully be back in area soon on another day to sample the main menu service also very good from the Aussie waitress who was almost as good as the food

First visit for a Sunday roast and it was very very good. The beef was really well cooked and the Yorkshire puddings were amazing. Would recommend getting a side of the cauliflower cheese Portion size was really good and we all left feeling very full! Will definitely be back!