巴拉瑞特車站追求飯店的評論

住宿方回覆: Hi Wuqingdexingqingbudianbanye wangidai,Thank you for the outstanding rating and for sharing your detailed feedback. We are pleased to hear you enjoyed the view of the trains and found travelling by train and car very convenient. It is also wonderful to know the complimentary water and milk were appreciated and that you felt at home during your stay.We are glad your time in the Two Bedroom Apartment met your expectations across amenities, cleanliness, surroundings and service. We look forward to welcoming you back to Quest Ballarat Station on your next visit.Kind regards,Renz GanilaAssistant Property ManagerQuest Ballarat Station Front Office Team

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback following your stay with us at Quest Ballarat Station.I am genuinely sorry to read that your experience did not meet expectations. Your comments regarding the apartment layout, door security, low shower water pressure, cleanliness of the bedding, and overall value are concerning, and I apologise for the discomfort and disappointment this caused during your stay.Please be assured that your feedback has been taken seriously. We have reviewed the apartment setup and door operation, arranged maintenance follow-up for the shower water pressure, and escalated the bedding concern with our housekeeping team for immediate investigation and retraining where required. Cleanliness and guest comfort are core standards for us, and this is not the experience we want any guest to leave with.I also acknowledge your concern about the two-bedroom apartment configuration. We will review how this room type is communicated to guests to ensure expectations are clear prior to arrival.Thank you again for raising these matters. We are sorry we did not deliver the standard you expected, and we would appreciate the opportunity to provide a more comfortable and reassuring experience in future.Kind regards,Amber Khanna | Business Owner | Quest Ballarat Station

住宿方回覆: Dear Golf Family,Thank you so much for your lovely review and perfect scores. We are so pleased to hear you enjoyed the spacious Two Bedroom Apartment and found it comfortable and well equipped for your stay.It is great to know the apartment facilities and overall experience met your expectations, and we truly appreciate your recommendation.We look forward to welcoming you and your family back to Quest Ballarat Station again soon.Kind regards,Amber Khanna | Business Owner | Quest Ballarat Station

住宿方回覆: Dear Guest,It was a pleasure to welcome you to Quest Ballarat Station. Thank you so much for taking the time to complete our survey - your feedback and support is extremely valuable to us, as we strive to improve with each and every stay.Here at Quest Ballarat Station, we work very hard to offer our guests high standards of service and it gives us great pleasure to know that you had a great experience with us. We hope to welcome you back again soon :)Kind regards,Leo AvilaGeneral Manager

住宿方回覆: Dear Guest,Thank you for your fantastic 10/10 review.We're so pleased you enjoyed our convenient location next to the train station and found our hotel clean, comfortable, and well equipped. Your kind words about our amenities and service mean a great deal to our team.We look forward to welcoming you back to Quest Ballarat Station again soon.Kind regards,Amber KhannaBusiness Owner | Quest Ballarat Station

住宿方回覆: Dear Guest, It was a pleasure to welcome you to Quest Ballarat Station. Thank you so much for taking the time to complete our survey - your feedback and support is extremely valuable to us, as we strive to improve with each and every stay. Here at Quest Ballarat Station, we work very hard to offer our guests high standards of service and it gives us great pleasure to know that you had a great experience with us. We hope to welcome you back again soon :) Kind regards, Leo Avila General Manager

住宿方回覆: Dear Xipan, It was a pleasure to welcome you to Quest Ballarat Station. Thank you so much for taking the time to complete our survey - your feedback and support is extremely valuable to us, as we strive to improve with each and every stay. Here at Quest Ballarat Station, we work very hard to offer our guests high standards of service and it gives us great pleasure to know that you had a great experience with us. We hope to welcome you back again soon :) Kind regards,Oshin Duty Manager

住宿方回覆: Dear Junfei,Thank you for taking the time to share your feedback and for your kind words about our amenities, cleanliness, and location. I’m truly sorry for the delay you experienced in retrieving your Canada Goose jacket. Unfortunately, a staff changeover at the time caused a hold-up in locating and posting it to you.With 77 rooms, we manage a large number of lost property items, and while each is carefully packaged and posted, this process can take extra time. That said, we recognise this delay was frustrating and we’re reviewing our procedures to ensure faster communication and turnaround in future.We’d love the opportunity to welcome you back and show you the seamless service we’re known for.Warm regards,Amber KhannaBusiness Owner | Quest Ballarat Station

住宿方回覆: Dear Guest,Thank you for your outstanding 10/10 review. We’re so pleased you enjoyed our perfect location, just minutes from everything, and found your room comfortable during your time in Ballarat for the basketball tournament.It’s wonderful to hear you’d recommend us, and we’d be delighted to welcome you back for your next visit to the region.Warm regards,Amber KhannaBusiness Owner | Quest Ballarat Station

住宿方回覆: Dear Guest,Thank you for your fantastic 10/10 review.We're so pleased you enjoyed your stay in our Two Bedroom Apartment. Your comment, "No complaints, just go for it!", really made our day and is a wonderful recommendation for future guests.We truly appreciate your support and look forward to welcoming you back to Quest Ballarat Station again soon.Kind regards,Amber KhannaBusiness Owner | Quest Ballarat Station

住宿方回覆: 親愛的賓客：我們非常榮幸地歡迎您入住巴拉瑞特站探索飯店 (Quest Ballarat Station)。非常感謝您抽出時間完成我們的調查並撰寫點評——您的回饋和支持對我們至關重要，因為我們致力於改善您的每一次入住體驗。聽到您對清潔度的評價，我們非常擔心。請放心，我們非常重視這個問題。在巴拉瑞特站探索飯店 (Quest Ballarat Station)，我們竭盡全力為客人提供高標準的服務，很高興得知您在我們飯店擁有愉快的體驗。請放心，您的讚美已傳達給我們的團隊成員。我們希望將來能再次歡迎您:) 此致敬禮，Renz 前台值班經理巴拉瑞特站探索酒店 (Quest Ballarat Station)

住宿方回覆: Dear JACKMEL,Thank you for your outstanding 10/10 review – what wonderful feedback! We’re thrilled you found your stay clean, bright, warm, and comfortable, and even better than being at home. Creating that feeling is exactly what we strive for.We can’t wait to welcome you back for another stay that’s just as memorable.Warm regards,Amber KhannaBusiness Owner | Quest Ballarat Station

住宿方回覆: Dear Guest,Thank you for rating us 9/10 and highlighting our service, amenities, and surroundings—we’re so glad you enjoyed your stay.I’m truly sorry to hear about the towels not meeting our standards. We’ve taken this up with our housekeeping team and strengthened our checks to ensure it doesn’t happen again.We’d love the chance to welcome you back soon and show you the improvements.Warm regards,Amber KhannaBusiness Owner | Quest Ballarat Station

住宿方回覆: Thank you for your outstanding 10/10 review and for sharing such kind words about our location and facilities. We’re delighted you enjoyed both the convenience of our surroundings and the completeness of our amenities. Providing a welcoming stay with everything you need is exactly what we aim for, and it’s wonderful to know we’ve met that mark for you. We’d be thrilled to welcome you back for another comfortable stay anytime you’re in Ballarat.Warm regards,Amber KhannaBusiness Owner | Quest Ballarat Station