新加坡富麗敦飯店的評論

住宿方回覆: Dear Yilianyoumengzhikengqiangmeigui, Thank you for sharing your experience. We’re pleased to hear that the hotel’s unique charm, cleanliness, and service helped create memorable moments for you and your family. It’s wonderful to know you enjoyed the historical features and the spectacular views from the Marina Bay View Room. We look forward to welcoming you back for many more special stays. Yours sincerely, Gino Tan Country General Manager

住宿方回覆: Dear Fangzhenhai, 感謝您詳盡分享這次入住體驗。很高興得知您喜歡濱海景觀房的優越位置與美景，也欣賞酒店深厚的歷史氛圍與細緻的設施設計。您的肯定特別鼓勵了我們團隊，尤其是對服務細節的讚賞。期待未來能繼續為您帶來同樣温馨且難忘的體驗。 Yours sincerely, Gino Tan Country General Manager

住宿方回覆: Dear Yongyan, Thank you for taking the time to share your experience. We are delighted to know your stay was a pleasant one, and that Yoyo’s attentive service made a positive impression. It’s wonderful to hear the location and overall comfort met your expectations. We look forward to welcoming you back again. Yours sincerely, Gino Tan Country General Manager

住宿方回覆: Dear Guest user, 衷心感謝您分享寶貴的入住體驗。得知我們的環境與服務為您的旅程增添了美好回憶，我們深感欣慰。您的支持與推薦，是我們不斷追求卓越的重要動力。期待未來能夠再次為您呈現尊貴、舒適的入住體驗Yours sincerely,Gino TanCountry General Manager

住宿方回覆: Dear Xiao Fei, 感謝您抽出寶貴時間分享入住體驗。很高興我們為您的行程增添了便利與舒適，也感謝您對酒店整體品質的認可。這份肯定是對我們團隊最大的鼓舞。我們將繼續用心打磨每一個細節，期待在您下次到訪新加坡時，再次為您呈現難忘的旅居時光。Yours sincerely, Gino Tan Country General Manager

住宿方回覆: 感謝您分享您的回饋，對於您在入住期間的經歷，我深表歉意。很遺憾，您所享受的服務，尤其是海峽俱樂部休息室的服務，沒有達到您的期望，而且您的房間和提供的剃須刀也存在問題。我們努力為所有住客提供卓越的服務，但很顯然我們在您這個問題上做得不夠。我也對房間分配和刮鬍刀給您帶來的不便表示歉意，並將確保與相關團隊解決這些問題。

住宿方回覆: Thank you for your review! We are glad to hear you enjoyed your stay and that our family friendly touches, like the ice cream pass, crayons, and picture books have helped make the experience more enjoyable for you and your little ones. It's great to know you found the breakfast satisfying and appreciated our convenient location near Merlion Park.We have taken note of your feedback regarding the children’s slippers and will definitely consider adding that in the future to further improve our amenities for young guests. We truly appreciate your kind words and we hope to welcome you and your family back again soon!Yours sincerely,Gino TanCountry General Manager

住宿方回覆: Dear Jiangzhiyuan,Thank you for taking time sharing your review. Our hotel is located just steps away from theMerlion Park, The Fullerton Hotel offers convenience and comfort in the heart of the city. While our room rates reflect our premium location and service, each booking includes a SGD 200 dining and minibar voucher—perfect for enjoying breakfast, lunch, dinner, or in-room refreshments during your stay.We look forward to welcome you back soon!Yours sincerely,Gino TanCountry General Manager

住宿方回覆: Thank you for your thoughtful review! We are glad to hear that you enjoyed the historical and cultural atmosphere of the hotel, as well as the festive New Year decorations. It’s wonderful to know that our door staff made a positive impression with their friendly and welcoming service. We are also glad that you found the room spacious and the breakfast delicious, even with the limited options. We truly appreciate your feedback and hope to welcome you back soon for another memorable stay!Yours sincerely,Gino TanCountry General Manager

住宿方回覆: Dear Kevin,Thank you for choosing The Fullerton Hotel Singapore as your accommodation of choice and for sharing your experience! As you have aptly outlined, the uniqueness of the experience lies in the fact that our landmark hotel is rich in history, which we aim to share with all our residents.We look forward to the pleasure of welcoming you back for another pleasant stay.Yours sincerely,Gino TanCountry General Manager

住宿方回覆: Thank you for sharing your feedback with us! We are glad to hear that you found the hotel’s exterior and location convenient, and that our service staff made a positive impression. We also appreciate your comments about the room and facilities. We're sorry to hear about the ventilation issue in the lobby and the smell you experienced. Will definitely look into it to ensure a more pleasant atmosphere for future guests. Your feedback is valuable, and will continue working on improving the overall guest experience. We hope to welcome you again soon!Yours sincerely,Gino TanCountry General Manager

住宿方回覆: Dear Jing Jing ParisArtist,Thank you for your review! We are delighted to hear that you enjoyed the elegant Chinese-style lobby. It’s wonderful that the dining voucher was a nice touch, and we are glad the team on the Club floor made your dining experience even more special with their warm service. We appreciate your kind words and look forward to welcoming you back for another memorable stay.Yours sincerely,Gino TanCountry General Manager

住宿方回覆: 親愛的 WT_WT，感謝您與我們分享您的回饋。我們很感謝您對住宿其他方面所給予的讚美。我們很高興聽到傳統客房在窗戶大小、照明和設施方面未能完全滿足您的期望。請您瞭解，由於歷史建築的獨特特徵，我們的客房採用獨特的配置。儘管如此，當您再次入住時，請告知我們的前台團隊您對房間的偏好。 我們希望有機會在未來再次歡迎您，並為您提供更好的住宿體驗。此致，Gino Tan 鄉村總經理