銀泉Gene Lynch Urban Park附近住宿

We’ve been a loyal fan of Marriott for years, frequently recommending their services to friends and family. However, a recent experience has left us profoundly disappointed and questioning our loyalty to a brand we once held in high regard. During our recent stay at the Marriott Courtyard Silver Spring Downtown, we encountered a problem that no customer should ever have to face: bed bugs. It was a shock to find ourselves in this situation, as we had always associated the Marriott with quality and reliability. Our frustration with the presence of bed bugs was only surpassed by our dismay at the customer service we received. When reporting the issue to hotel staff, we expected prompt action and a compassionate response. Instead, what we encountered was indifference and a lack of urgency. The hotel's management seemed more interested in downplaying the issue than in addressing it effectively. They failed to provide anything beyond a refund. No mention of compensation for having to completely change our accommodations last minute. The lack of empathy from a company we had previously regarded so highly was deeply disheartening. Our long-standing positive attitude towards the Marriott has been tarnished by this experience. It's not just the presence of bed bugs that troubles us; it's the way the situation was handled. We had expected better from a brand that had earned my trust over the years. We sincerely hope that the Marriott takes this feedback to heart and reevaluates its commitment to customer satisfaction and safety. In the meantime, our loyalty remains shaken, and we are cautious about recommending or patronizing their services in the future.

這是很長一段時間了。我一月份在酒店住了一晚。我以前住過那裏,但似乎沒有記錄。但是不管怎樣,我被埃塞俄比亞登記入住,她正在解釋酒店,我提到我以前住過。我喜歡酒店,所以我回去。到達房間後不久,我聽到敲門聲。低聲,看到它是一個“歡迎”包,裏面有所有這些營養小吃。哈哈!我震驚了,驚喜不已。這是驚人的客戶服務!!!所以,再次,對埃塞俄比亞的榮譽!!

2023年3月在Colesville Rd的Silver Spring住了這家酒店,入住的兩晚,因爲隔壁的團體,無法入睡。第二晚,我兩次在樓下打電話,因爲隔壁的團體不停地敲我的門,在地板上大喊大叫,聚會,睡不着。兩次,都被告知,儘管酒店在所有樓層都有政策聲明,酒店是11pm-7am的授權,但酒店卻無能爲力,我也不是特別輕的臥鋪。這導致我兩晚都睡不着,毀了我的住宿,經營一家酒店,管理層剝奪客人在酒店睡覺的基本權利,因爲他們無法管理其他客人。早上下樓跟進時,前台的人好像很困惑,告訴我標準反應是派保安來管理羣,這個從來沒有提供過,前台的人也做了什麼。我發現所有這些都是不可接受的。我在那裏呆了一個會議,我無法做我應該合理地期望能夠做的工作,因爲我已經筋疲力盡了旅行,無法休息。我覺得酒店最基本的功能,人們入住酒店的原因是他們期望能在被分配的房間睡覺,如果無法提供,那麼我不知道爲什麼你以價格提供人房。

我們看了評論,用獎勵積分預訂了這次旅行,所以很難抱怨。只是想在銀泉菲莫爾音樂會後過夜。房間被列爲禁菸特大牀。牀大概1/2大小一個王(擠了兩個人)。衛生間濃濃的煙味。整晚的噪音/談話,有人砰砰地敲門喊“醒醒!半夜。物業/地面老化,跑下來。人們似乎在物業上全職生活。當我們下車時看着我們離開了我們感覺不舒服。位置很好,可以步行到市中心,沿途有餐廳和啤酒廠。我們不會向朋友或任何人推薦這家酒店。

設施比較一般 停車免費 位置一般

相當不錯的體驗。免費早餐的大量選擇。房間很乾淨。我留下了一些物品,他們幫我保管,所以我能夠迅速取回。

在華盛頓郊區，去華盛頓中心城區需要坐公交。周邊有一家超市，有一家中國快餐外賣店。周邊好像黑人比較多。晚上少出去。住的還可以。

即使我們支付了網站上所說的費用,也沒有選擇在3點之前進入。花了他們大約40-45分鐘來檢查我們。已經預定了2個房間,終於在3:45拿到鑰匙,一到房間,還是不乾淨的...不得不再次等待。早餐我問了酸奶,答案是我們沒有更多。他們一旦道歉或承擔了責任,就不應該在房間髒的時候得到鑰匙。回到接待區,答案不是我的錯。...是清潔人員,清潔人員說是管理,接受責任,道歉,工作人員不足,還有我們帶孩子,訂的時候我訂了嬰兒牀。我詢問入住時是否帶嬰兒牀。被告知是,但第三人沒有嬰兒牀或加牀。

無早餐，位置還好離地鐵站很近