搜尋銀泉住宿

We’ve been a loyal fan of Marriott for years, frequently recommending their services to friends and family. However, a recent experience has left us profoundly disappointed and questioning our loyalty to a brand we once held in high regard. During our recent stay at the Marriott Courtyard Silver Spring Downtown, we encountered a problem that no customer should ever have to face: bed bugs. It was a shock to find ourselves in this situation, as we had always associated the Marriott with quality and reliability. Our frustration with the presence of bed bugs was only surpassed by our dismay at the customer service we received. When reporting the issue to hotel staff, we expected prompt action and a compassionate response. Instead, what we encountered was indifference and a lack of urgency. The hotel's management seemed more interested in downplaying the issue than in addressing it effectively. They failed to provide anything beyond a refund. No mention of compensation for having to completely change our accommodations last minute. The lack of empathy from a company we had previously regarded so highly was deeply disheartening. Our long-standing positive attitude towards the Marriott has been tarnished by this experience. It's not just the presence of bed bugs that troubles us; it's the way the situation was handled. We had expected better from a brand that had earned my trust over the years. We sincerely hope that the Marriott takes this feedback to heart and reevaluates its commitment to customer satisfaction and safety. In the meantime, our loyalty remains shaken, and we are cautious about recommending or patronizing their services in the future.

房間不錯，床也舒服

酒店一樓房間正對停車場，大家入住的時候一定不要踩坑

這是很長一段時間了。我一月份在酒店住了一晚。我以前住過那裏,但似乎沒有記錄。但是不管怎樣,我被埃塞俄比亞登記入住,她正在解釋酒店,我提到我以前住過。我喜歡酒店,所以我回去。到達房間後不久,我聽到敲門聲。低聲,看到它是一個“歡迎”包,裏面有所有這些營養小吃。哈哈!我震驚了,驚喜不已。這是驚人的客戶服務!!!所以,再次,對埃塞俄比亞的榮譽!!

酒店多處有*********的味道,沒什麼事情做,打掃衛生的人剝了牀單,把我們的衣服隨身攜帶,從不承認盜竊或試圖找。打掃衛生的人來一次,給我們的房間沒有毛巾,前台超級好,親切。

我們看了評論,用獎勵積分預訂了這次旅行,所以很難抱怨。只是想在銀泉菲莫爾音樂會後過夜。房間被列爲禁菸特大牀。牀大概1/2大小一個王(擠了兩個人)。衛生間濃濃的煙味。整晚的噪音/談話,有人砰砰地敲門喊“醒醒!半夜。物業/地面老化,跑下來。人們似乎在物業上全職生活。當我們下車時看着我們離開了我們感覺不舒服。位置很好,可以步行到市中心,沿途有餐廳和啤酒廠。我們不會向朋友或任何人推薦這家酒店。

This hotel was clean and reasonably priced - especially if you are just looking for a place to sleep while visiting DC. The breakfast was good. So here’s the information no one shared with us and we figured out. 1. If you fly into Reagan, go to terminal 2 and get on the yellow metro toward Mt. Vernon Square (you have to know the last stop on that train to know which one to ride). So take that yellow toward Mt. Vernon Square and get off at Gallery Place. At Gallery Place Metro station, go ahead and buy the Metro pass then get on the red toward Glenmont and get off at Silver Spring Station. You can walk from the station to the hotel, but I highly recommend the bus (sure there are some quirky folks on the bus but it’s all part of the experience! Also, I never felt unsafe). The card you bought for the metro works on the bus too. Just ask someone where the buses are located. You want bus bay 222 - take the 70 toward Archives. When you see the Holiday Inn, this is your stop (it isn’t far at all, maybe .7 mile). Pull the cord and get off here. No one told us about the buses (we walked from the station, up hill with our luggage at 11:30 at night) - you may not need all this info, but this is all stuff we didn’t know. 2. You definitely need to eat at Crisfield’s Seafood. This place has been here since 1945 and it was delicious. Order the seafood bisque no matter what! 3. To head out on all your sightseeing adventures, cross the road at the Holiday Inn and ride the 70 back to Silver Spring Metro. You will most likely ride the red toward Shady Grove and get off at Metro Center. Take the blue or silver toward Downtown Largo and get off at Smithsonian to head out to the National Mall and most of the museums. You can also take the 70 immediately in front of the Holiday Inn all the way into DC but it takes forever. You can leave the HI and take a right and walk up to the next bus stop and take the 79 express to DC too. It doesn’t stop as much. These buses will take you to the Archives stop and you can take whatever metro you want from there. 4. Lastly, take the night monument tour with Signature Tours.

在華盛頓郊區，去華盛頓中心城區需要坐公交。周邊有一家超市，有一家中國快餐外賣店。周邊好像黑人比較多。晚上少出去。住的還可以。

即使我們支付了網站上所說的費用,也沒有選擇在3點之前進入。花了他們大約40-45分鐘來檢查我們。已經預定了2個房間,終於在3:45拿到鑰匙,一到房間,還是不乾淨的...不得不再次等待。早餐我問了酸奶,答案是我們沒有更多。他們一旦道歉或承擔了責任,就不應該在房間髒的時候得到鑰匙。回到接待區,答案不是我的錯。...是清潔人員,清潔人員說是管理,接受責任,道歉,工作人員不足,還有我們帶孩子,訂的時候我訂了嬰兒牀。我詢問入住時是否帶嬰兒牀。被告知是,但第三人沒有嬰兒牀或加牀。