We can't review the services here... The check in was really nice - the receptionist was friendly and guided us to our room. We went out to explore the citadel, which is gorgeous - and we met some friends for dinner. However - we came back at about 11.30 pm to find the hotel completely closed. We knocked on the door, rang the reception and tried to get some attention (only to hear the phone ring from outside). In a snowstorm, Eventually we had to walk outside of the citadel and check into the Doubletree Hilton at the bottom of the hill. This was an additional cost of around 550 lei (about £100). When we returned in the morning, the staff were incredible apologetic and we are not people who will be antagonistic - it wasn't the morning staff fault. They did waive the cost of the hotel, and we are only maybe £40 out of pocket, bit it was a major inconvenience. All of our luggage and some necessary medication was in there.
翻譯