Best Western Exmouth Beach Hotel

Got back to the hotel after an evening out, at first all was quiet but after around 15 minutes music & singing started & continued until gone 4oclock in the morning along with doors banging constantly from the room next to ours. We couldn’t find a phone number for reception so had to get dressed & go down to reception. The duty manager came up twice but the music didn’t stop. We know it’s not the hotels fault who they get staying at the hotel but I would of thought it’s their duty to do something about it. We emailed the hotel about our complaints but they didn’t want to know. Terrible customer service

Great location ,large ,comfy room and bathroom had bath and shower ,good pressure on the shower too .Comfy bed ,good size TV .Nice to have 2 comfy chairs in the room too ! Lovely people running the hotel,so helpful and smiley people with a sense of humour! Will go back again as lovely customer service .

Staying free on points. Decent clean room, $6 daily parking fee. You can walk to lots of places; restaurants, pubs, entertainment etc. I’m assuming it’s very busy in the summer as it is fairly quiet here now. I’m only staying for a night, but enjoyed walking around.

Very good hotel, close to Exmouth town centre and close to lots of restaurants as well. Great view of the sea and free parking. The room was massive and the staff werr very friendly and helpful. The wifi was very good as well.

We stayed for 4 nights in early December. The room was comfortable and clean, and looked like it was freshly refurbished. The hotel and room was warm which was nice on cold days. Very friendly staff, and excellent value for money overall.

Nice hotel. Pleasant polite staff, newly refurbished room. Comfortable bed and clean. Lovely view from big bay window overlooking the sea. So what am I moaning about you might ask ? Well no soap provided. Seriously I have never stayed in a hotel where nothing like that was provided. I guess I should have been grateful for the loo roll? Breakfast was a massive disappoin**ent to be honest. Ok I can forgive the fact that no English breakfast was offered. Or can I ? Even in a budget hotel you now get cooked option. Crappy bread, a few tiny preserves and honey, mini boxes of rice crispies some fruit, a yoghurt and some cold pastry didn’t really hit the spot. You can get away with instant coffee in the room but breakfast needs to be proper freshly brewed coffee. I don’t mind a continental breakfast when it’s done well, but this wasn’t and it really upset my partner who was already annoyed by the lack of a cooked option . I guess we should have done our research. It wasn’t worth the money we paid. Don’t get me wrong as a place to Kip for the night or as a base for a weekend away by the see it would be fine, but for the money they charge they really should have a think at delivering better quality food and those nice little touches in the room to make it worth the money - that refurbishment won’t pay for itself and you need the revenue in but sadly we just felt ripped off

We arrived at the hotel early afternoon. The hotel had no sign on it so we were unsure which building it was. Eventually on entering the building it appeared very dated and not welcoming. The bar area did not look inviting. We waited for the client infront of us to finish checking in. We noticed, in the meantime, a notice on the desk saying there was no hot water until further notice. The receptionist said to us that an engineer was on his way and it would be repaired soon. How she came to this conclusion I am unsure unless she did have indeed the necessary qualification in plumbing. We were also told that if we went to the room now there would be enough water for a shower. We said what would be the senario if we wanted a shower in a few hours. Her reply was "it will be sorted by then" But what if it wasn´t? We said that it was not good enough and we would not be staying. Eventually after the receptionist spoke to her manager it was agreed that we would get a full refund

Reception staff were fantastic helpful polite and always had time for you .Well done Tia was amazing always had a smile on her face

Hotel very attractive from the outside. Entrance and foyer very nice. Room adequate though shower cubicle little small.