「We stayed in individual villa for 2days and i would say it was pleasant stay. The property was approx 2km away from main road with narrow single lane take us to the property. Hospitality is really good and they address your query/issue asap. The room we stayed had water leakage problem which was fixed at the earliest. Decent resturant with good view, you can enjoy food surrounded by nature. Food was really good and tasty. The property close to central ooty(botanical garden and boat house. Highly recommended for family if you are staying in individual villa.」
「Overall, everything was good except for one issue.
We had booked the hotel for 4 nights, but due to an unexpected emergency, we had to check out one night early. Unfortunately, the hotel management did not provide any refund for the unused night, which amounted to approximately RMB 1,500 (around ₹20,000).
What disappointed me most was the management’s attitude regarding the cancellation request. I also submitted refund requests through Trip.com twice, but both were rejected.
le the stay itself was satisfactory, the lack of flexibility and customer support in handling an emergency situation left a very negative impression.」