Когда заселялись попался номер с плохо работающим кондиционером, мы подошли на рецепшн нам без вопросов заменили номер, еда в ресторане вкусная, пляж мелкий, если купаться то придётся далеко идти до приемлемой глубины. Нам всё понравилось.
Loads of potential and most of the staff are friendly and try their best. The resort could focus on training their employees so that they can deliver services on a more higher level. They are able to do their jobs but it's very basic and doesn't fit the brand image that they are trying to portray. The food quality was not of high standard and when the hotel is not full they cold probably provide a set menu for breakfast. It may not be as good at first, but for reducing food wastage and food related health it could be beneficial. Our stomachs weren't happy when we ate at the resort because of this. For staff, you can empower your workforce by rather having a few people who are highly skilled but in a variety of areas. Maybe doing family weekends and have a kids club going to get younger families witih kids under 12 to come, as I feel like this is a great resort for young families since the beach is calm and the pools are set up like that. There is a massive area on the one side of the common area that could possibly have a play area with a little crafts centre going. The location is far from most places so if the resort focused on uplifting this would probably help a lot. It really has a lot of potential.
Struttura di fronte al mare lato est, si può arrivare dal porto anche a piedi le camere sono spaziose e pulite per gli standard indonesiani, due bottiglie di acqua ogni giorno gratuite, cambio asciugamani, apparecchio per le zanzare e asciugacapelli da richiedere in reception disponibile. Siamo stati benissimo. Staff molto gentile piscina bellissima. Ottima posizione sia per lo snorkeling che per atm e ristoranti. Colazione ripetitiva ma buona.
Really nothing but praise for this gem on Lombok island. The hotel is brand new, but I honestly think this will be the number 1 resort in the coming years. No matter its a family vacation, or a romantic getaway for couples, this place has it all. From the unparalleled service, to the amazing food… to some of the most breathtaking sea views on planet earth, this place has it all. From the moment you arrive to the moment you leave, your stay here will be an unforgettable experience. Truly a highly recommended hotel for anyone heading to Lombok.