攝政套房飯店(Regency Inn & Suites)

Small in the extreme. Bath so small could hardly sit on toilet with door closed. Overall appearance was unclean. Would never ever stay there at any price.

Bugs. There were roaches. Upon walking into the room, a roach fell on my head. Went to the front desk clerk (who was polite and professional), told her of my experience. Told her I would like a refund. She told me to call *******. I called ******* who told me they’d have to contact the hotel for a refund. I’m 24 hours out and likely won’t get refunded my $166. Overall, the hotel was run down. Poorly cared for. It looked like homeless people were living in the stairwells. This place was awful.

From check in and through entire stay, this has been by far a tragic experience…This hotel was listed as luxury room HOWEVER, it was extremely a dump and not comparable to the worst motel 6!!! The room had not been cleaned, cigarette butts and other trash thrown throughout carpet, worn drapes with holes all over, filthy bathroom with peeling tub, mold around caulking and cracked ceiling. We have been bitten several times from the knats & mosquitoes…..I snapped pics of ALL for proof when I report my dissatisfaction to **********

Decent place, nothing too fancy, but OK value for what you pay for. A few shady people around though, and the wifi did not work at all during my stay.

Again electric outlets didn’t work coffee pot would not work in any outlet. Couldn’t charge my phone or laptop

Front desk personal were awesome. Hard to control hot and cold water it also had very low water flow along with even slower shower draining. Had 2 large cockroaches in the room during my week stay. Cleaning personal kept roon made but failed to properly close the door to the room leaving all my belonging unsecured.

They asked for a cash security deposit but failed to tell me that I'd have to wait for staff to arrive so they could inspect the room before returning it! No delay in check out if credit card is used.

This place had a 5 star restaurant inside! The staff was superb

They didn’t comply with what I put in for on the app