Arrived at hotel to be told it closed 5 days ago even though i received a booking/stay confirmation email 2 days prior to my stay. The owner basically told me there is nothing they can do and he is not going to give me a refund and slammed the door closed in my face whilst being very rude and using abusive language all the while we were stood out in the rain with no where to stay and not a bit of compassion from the hotel owner
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Jay
2021 年 11 月 8 日
Check in staff clueless and didn’t explain anything.the room had a shower so would expect decent towels but we’re not more like flannels and had black fingers marks all over,no bin in the room and headboard fixed to the wall was hanging off do not recommend this place at all.We are no snobs and have stayed in low rating hotels but not this bad
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Anne
2021 年 11 月 30 日
I arrived after a 6 hour drive to be rudely told that I couldn't have made a booking as the hotel was closed by a worker. there.
Fortunately I know Folkestone and managed to book in at another hotel
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Ian
2021 年 9 月 5 日
The room was very musty smell the floor boards above us were very creaky windows outside and in very dirty
Wouldn’t book there ever again disappointed no wonder it was only £41.00 for one night ☹️🤬
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jamie
2021 年 12 月 11 日
They cancelled my room with little notice due to renovations. You should not of taken my reservation when you did.
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Jasmin
2021 年 9 月 15 日
Very old place with dirty carpwts in need of decorating bathroom wallpaper peeling in the places with damp patches coming through.
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Mark
2021 年 11 月 7 日
Did the job, easy to get to and close to amenities. Cannot complain for the price, it was what it was. Happy, and if in this neck of the woods again would stay there. Thank you all @ The Carlton
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Natalie
2021 年 11 月 15 日
Wot you pay is wot you get… very basic but very cheap so suited us down to the ground.
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Jason
2021 年 9 月 27 日
We stay at the Carlton regularly due to price, location and the free car park at the rear of the hotel. It is the only hotel we use now when we visit Folkestone and happy with our stay