This was rated as a 5 star resort but fell short by at least a couple of stars. I’ll start by the positive of saying how friendly all the staff were except for a very grumpy lady who was working at the pancake station at breakfast. The Manager Mohammed (Mo) made a point of speaking to all the guests. The only down side to some of the staff were that we felt like we were constantly being hustled with sob stories plus a couple of the male waiting staff who waited until my husband was out of the way then were saying things like beautiful boss lady or you are an extra special lady, it made me feel very uncomfortable because I felt that I couldn’t go to the toilet without being hassled plus my husband wasn’t too impressed about how underhanded they were being. The deluxe room we were in was next to the pathway that everyone used at all times of day and night. The broken windows in the room meant that neither of us slept a full night for the fortnight we stayed due to the noise levels. The awful saxophone music that played on a weekend plus music on the other side of the hotel complex until the middle of the night and noisy wedding guests made it very frustrating and not relaxing at all. Thank goodness I remembered to pack ear plugs is all I can say. I could continue with many concerns about that but you get the idea. We had to ring reception at 2am because of the noise levels but were told it was what should be expected at that time of year. The bathroom was very smelly, bit like a compost heap, we did report it and someone came to plunge the plungeable but it still stank. I wondered why there was a sofa in the bathroom but was grateful of it after passing out with ?? Food poisoning?? Banjul belly. A very helpful waiter Smiley made me a guava tea as he recognised the symptoms, it helped to settle my tummy albeit temporarily. There was a bar which was opened on request but not a functioning bar so had to wait ages for service. We found out that the hotel was up for sale, it definitely needs some serious inves**ent to bring it up to 5 star level. There general layout of the hotel isn’t well thought out, it could do with a special area for families too. I’m not sure I would actually return to The Gambia but might consider it if this hotel made substantial changes
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