住宿方回覆: Warm greetings from voco Seoul Myeongdong! Thank you for sharing your experience with us! We’re glad to hear that you found our location convenient, especially for your trip to Busan. We also appreciate you mentioning the comfort of being able to store your luggage with us while you were away.However, we sincerely apologize for the misunderstanding regarding your room preference. We understand how important it is to have the room that meets your expectations, and we regret that this was not properly handled during your stay. We will review this matter with our team to ensure that such issues are addressed in the future.We truly appreciate your patience and understanding, and we hope to have the opportunity to provide you with a better experience next time. Thank you again for your valuable feedback! - voco Seoul Myeongdong team -