斯科特斯德CVS附近住宿

我們來這裏開會。我們的房間很好,很乾淨,擁有我們需要的一切。花園維護得很好,該地區很容易步行。房間裏有冰箱,保險箱和微波爐。牀很舒服,有一把漂亮的皮椅和腳踏車可以使用。我唯一的抱怨是當我們到達時(下午5點)房間前面有垃圾,一直呆到第二天下午。每天度假村的許多地方都有糖和奶油包和咖啡杯蓋。我們有幾個招待會,工作人員不能再細心了。他們做了一份很棒的工作,爲飲料和食物服務。他們也在清理工作上。工作做得很好。我們有一天也吃了一頓飯。那頓飯似乎沒有那麼好。我們花了45分鐘才吃到我們的飯菜。度假村的街對面有一些可以步行的餐館,購物中心和老城區斯科茨代爾也在附近。

駱駝客棧保留了很多歷史人物,我們住在這裏是因爲對酒店的評論非常熱烈。我們在這裏過復活節週末,所以相當混亂。入住的大堂無論如何都不是宏偉的。物業非常分散,您自行停車靠近您的casita。我們收到的casita有駱駝山的阻礙景色。和後天井可以坐出來。casita大小不錯,但浴室與casita其餘部分相比不成比例小。地板灰塵很大。清潔期間,家政帶走毛巾,但不帶乾淨的,我發現它令人難以置信。打掃完地板仍然灰塵。泳池區擠滿了人,我的意思是擠滿了家庭和孩子。不可能找到可用的躺椅。他們用完了游泳池毛巾。游泳池服務員很友好,但他們的人數與客人人數還不夠。酒店的位置很方便,開車到市中心斯科茨代爾。我們兩個晚上都在外面吃飯,因爲它不可能獲得麗塔酒店內的預訂。第二天我們進行了水療治療,在那裏度過了我們的游泳池時間。水療池安靜而寧靜。我認爲水療比酒店運行好多了。我們在林肯的復活節早午餐,因爲麗塔沒有可用性。電動汽車充電只有兩個點。所以你有點要開車到充電點,步行回房間。充電後步行回現場,將車移動到更靠近房間。總的來說,這是一個ok,有點失望的住宿。房子的維護,現場的餐館供應和擁擠的傑克兔子游泳池留下了很多渴望。

First of all I want to mention the plus side of this property and not let my poor experience with them cloud my overall judgement of the Marriott brand. 1) Location excellent, within walking distance to old town Scottsdale and Fashion Square Mall. 2) Rooms are clean, well equipped and maintained. 3) The bar and restaurant staff were excellent and made our stay (4 weeks) very comfortable and feel like home away from home. Now here comes the two major problems that we encountered with Adeline Hotel: a) As a ”Life Time Platinum Elite” member of the Marriott chain I would have expected a better reception at check in (we had booked a 4 week stay with them): They did not offer us an upgrade even though the property was empty. They denied having a upgrade available as they were fully booked (when we checked on line we could have booked a suite). In the end they reluctantly gave us a suite for a part of our stay, when we embarrassed them of their availability. Their response was ”You can perhaps get an upgrade at another Marriott property!” We have since stayed at Marriott multiple properties in the UK, Egypt and Jordan all of them offered upgrades without any fuss or having to escalate and make them aware of their Marriott Policy for Elite Honors Members. b) The accounting practices at this property was crazy complicated. I have never had an invoice so complicated that not only we could not work it out, neither could their staff after several attempts. Its been over a month since we were able to reconcile the invoice and credit card charges. In the end we found out that they had over charged us $1500 plus for our stay which they did eventually return to our Visa card. We have visited over 51 countries and spent over 800 nights in Marriott hotels and this was one of the worst experiences ever and certainly does not represent their Brand. I will also mention that their overseas properties are way ahead as far as Customer experience is concerned and they should pay much more attention to Customer Loyalty as it is a two way street. Finally, we plan on coming back to Scottsdale, USA in April 2023, for another 6 week stay but we will certainly give this property a miss and take Adeline's advice to us of looking for another hotel that will give us a better loyalty member experience.

令人愉快的住宿地點，我們可以步行去博物館和吃飯的好地方。房間是完美的，舒適的大沙發，桌子和椅子，水槽和冰箱。當我們在鳳凰城地區度過週末時，這就是我們去的地方。很棒的服務-自己吃早餐。

位置方便，早餐相對豐盛

我們每次都訂2-Zimmer-Suiten,一直都滿意。這次我們有經驗,這些看起來很不一樣:您必須預訂260號或360號套房,234號和334號套房有微型窗戶,所以每天只用人工光看點東西。但是晚上酒吧特別失望:價格相當正常,一杯金和一杯酒在一小塑料中給你服務。這類酒店價格可以真正做得更好。早餐我們建議丹尼就在旁邊(是的,他們有!)。

位置好，房間大，很舒服

住在亚利桑那州立大学附近的好地方。令人惊叹的屋顶酒吧，观看日落真是太棒了。 下次我们在凤凰城时肯定会再呆在那里。