墨爾本皇冠大都市飯店位於人潮熙攘的南岸區,距市區僅幾分鐘路程。飯店採用光滑的黑色外牆設計,與墨爾本的城市風格高度統一。飯店坐落於墨爾本的時尚南區,步行即可到達中央商務區、南墨爾本市場和眾多標誌性體育場,距墨爾本國際和國內機場也僅 20 分鐘車程。飯店的現代化客房將經典簡約線條與前衛的色彩風格完美結合。客房裡不僅有風景宜人的落地窗,還有各類定製的設施、Wi-Fi 和迷你吧,供賓客品味澳大利亞佳釀和精選零食。賓客可在位於 27 樓的標誌性無邊泳池飽覽壯麗的城市天際線全景。墨爾本皇冠娛樂城更為賓客提供近在咫尺、選擇豐富的娛樂體驗——知名餐廳、酒吧、品牌門店、電影院、卡拉 OK 廳和保齡球館一應俱全。
「我在這家酒店的經歷很糟糕。酒店要求我們付款按金,我用信用卡付款了。當我們在前台退房時,接待員沒有問我們是否有任何消費,也沒有提出我們在入住期間有任何費用。幾天後,我收到了信用卡通知。酒店向我收取客房餐飲服務費。在與酒店接待員核實後,他們確認這些東西出了差錯,並開出了錯誤的房間賬單。幾天後,酒店確實退還已收取的款項到我的賬户。但是,我要求經理對這一事件作出解釋。根本沒有迴應。
酒店裡發生了以下事情,太糟糕了
1.錯誤地將費用記入錯誤的房間。
2.沒有人問我們入住期間是否有消費,前台退房時也沒有人告訴我們有消費。
3.離開酒店幾天後,未與我聯繫,直接將費用在我的信用卡扣款。也沒有在收費前發出通知。
4.我收到銀行的退款通知。由於匯率的原因,我收回的金額比我付款的金額要少。這太差了,我需要為酒店的錯誤付出費用。I had a terrible experience at this hotel. I paid the security deposit by credit card upon check-in. When we checked out at the front desk, the receptionist did not ask if we had any incidentals, nor did they inform us of any charges incurred during our stay.
A few days later, I received a credit card notification that the hotel had charged me for in-room dining. After checking with the hotel receptionist, they confirmed there was a mistake and that an incorrect room bill had been issued. The hotel did refund the amount to my account a few days later. However, I requested an explanation from the manager regarding this incident and received no response at all.
The issues that occurred at the hotel are unacceptable:
Incorrect charges were billed to the wrong room.
No one asked if we had any charges during our stay, nor was I informed of any charges at check-out.
The hotel directly debited my credit card without contacting me or sending any prior notice, until a few days after I left.
I received a refund from my bank, but due to exchange rate differences, the amount I got back was less than what I had paid. This is extremely poor service — I should not have to bear the cost caused by the hotel’s mistake.」
「I loved the location — it’s set in a comfortable part of the Docklands with a shopping centre nearby. The room and bed were very good, providing a comfortable stay. However, my only disappointment was the cleanliness: many surfaces, including the cups, had fingerprints and grease marks, which suggested a lack of proper cleaning. I ended up cleaning them myself. That said, the staff were excellent — especially at the front desk, where they were professional, welcoming, and very helpful.」
「這次澳洲遊21天,入住11個酒店,主要在悉尼、墨爾本、阿德萊德三個地區,入住體驗排序由高到低(考慮價格因素把性價比也標註上了):1悉尼嘉佩樂酒店(性價比較低)、2墨爾本柏悦酒店(性價比高)、3墨爾本里亞託洲際(性價比中)、4墨爾本皇冠天和塔豪華酒店(性價比高)、5墨爾本艾美酒店(性價比中)、6阿德萊德希爾頓酒店(性價比中)、7墨爾本朗廷酒店(性價比低)、8墨爾本馨樂庭伯克公寓酒店(性價比最高)、9悉尼滑鐵盧美利通公寓式酒店(性價比高)、10墨爾本Best Western Plus Travel Inn Hotel(性價比低)、11墨爾本温莎酒店(性價比最低)。
説説艾美酒店,好像沒有什麼太多可説,中規中矩的一家國際五星。位置還不錯,國會大廈近在咫尺,距離唐人街和菲林斯火車站等都是步行距離,服務和設施達到標準,室外泳池,早上冷下不了水。」