Chupi was TERRIBLE. The staff was nice at the front desk & that's the most positive thing I can say. It was $600 per night and I would have been disappointed even if I paid $100 per night. I requested a refund and was given only 1 night discount when I was expecting at least half the stay... The room itself had a very large amount of water on the rug upon checking in and we asked Tahnee to confirm this upon our arrival so that we would not get blamed or held accountable for any damage to it. The rug has an odd smell, most likely as a result of it being so wet. The mosaic tile on the floor has many sharp edges, and resulted in my sister’s foot getting cut. While it wasn’t serious, she was bleeding which is not ideal while on vacation or otherwise. There had been a lot of construction directly outside of our room every day starting early in the morning. This includes sound of electrics saws, drills, also hammering, and audible conversation among the construction workers. This is not relaxing. There was a very strong unpleasant odor coming from the shower drain and also the bathtub drain, indicating possible issues with the septic or sewage system. We have rigorously followed the instructions of not flushing any toilet or anything unnatural as requested. The bathroom itself is very hot; we were unsure of leaving the door open to the bathroom as it doesn’t seem to be insulated and also given the odor. In addition, the handle in the bathroom was very loose and seems like it could come off the door which would leave someone trapped inside. In the past I have eaten at the restaurant where our included breakfast is supplied and the food quality seems to have declined from previous visits. As an example, we ordered yogurt and it was served with oranges cut up that had not been peeled and were in the yogurt. There seems to be an issue with consistency of the food— on the first day, they brought the wrong order; and then it was corrected but the eggs seemed to have no flavor. The yogurt on the first day was served with a side of honey, granola, and cinnamon and on the second day the yogurt was served but without the same sides. The refrigerator seems to have water leaking out of the bottom everyday; I have placed a towel next to it to absorb the run off. On the way into the property/parking, there seems to be what looks like a lake, and I was worried about the engine flooding out. This had been consistent every day. We had to service the room ourselves and asked that nobody enter as we noticed that there are no safeguards or protective footwear for the staff to keep sand out of the room from their shoes; we requested a broom to borrow from housekeeping so that we could manage keeping the sand out. While it’s understandable that we are on the beach, most places seem to put implement booties over shoes in order to keep outside dirt/sand from the floor. Finally, there is a duck pond upon entering past the front desk giving off an extremely bad smell.
翻譯