野草莓Spa飯店(Casa Madrona Hotel and Spa)

I am still waiting on my refund

What a remarkable hotel on the bay in Sausalito! EVERYONE at the hotel was fabulous, from the moment we pulled up until our reluctant departure. Gorgeous view of the marina and San Francisco Bay. Close to fabulous food and fun shopping. Will visit again soon!

I’ve now stayed a total of two weeks at the Casa Madrona. I love Sausalito. This time, my room was expensive yet not overpriced: it was large and comfortable, clean and luxurious. Most front desk staff were incredibly welcoming; one was rude. Appreciate the EV charging. This time, bad air from cement plants across the bay was stuck in my room, but last time the air was clear and beautiful.

I was staying in the Hillside Cottage ADA room and the sound the heater made when it kicked on sounded like a diesel bus just outside the window- kept me up all night. Walls are quite thin and was listening to someone talking on their cell phone at 7am. Really disappointing because I wanted to love it

The parking was a mess and the valet was so insistant and pushy when we arrived late at night at helping us park, he wouldn't let us park on our own. He insisted on checking my name on a list before I even walked into the front desk to check in. Then he followed me to the desk and pushed my husband to use his services to help us park, instead of just telling us how to park ourselves, which is what we wanted. In the end, he didn't realize what building we were in, took us to the wrong area to park, then drove me and our bags back down to the main building, while my husband had to park the car on his own anyway, and then find his way back down without me and try to find me to get into our room, as I had the key. The valet then insisted on putting our small amount of luggage on a cart, instead of letting me pull my bag and take my husband and my backpacks, to take me to my room, which made me very uncomfortable. It was obvious he was trying to help and wanted a tip, but in the end, he made the parking and check-in experience so complicated and take so long for my husband and I that we were frustrated and angry in the end. Not a good way to start our romantic weekend away from the kids that we were splurging on. Then, housekeeping knocked on our door at 10:30 to start cleaning our room, when we were only there for one night and checking out at 11. We were showering and packing and trying to get out the door, and felt they were trying to rush us out. Ridiculous for what we paid.

This property has breathtaking views and surpassed. Any idea that I had about this place. I highly recommend it. We stayed in the cottage. The sunrise was beautiful overlooking the water. Very steep incline for anybody with disabilities. That’s the only downfall. Otherwise, it’s worth the extra money!

Room was lovely though small. Coffee machine in room but would have loved if they offered morning coffee in the lobby. Overall we had a very nice stay and would go back.