Short vacation- 1st time in DR with my daughter. Loved the rooms, cleanliness, food, amenities (bath soaps etc were delightful). Good access to taxis- a must to get around. Did not attempt crossing the road in front; really wanted to go to the seaside- but that’s for next time 😊 Dined in most days- prices excellent (was not expecting room service to be so affordable in such a great looking hotel) Staff very professional. Did not feel hounded for tips at all, contrary to reports given elsewhere. Customer service was excellent- rapid responses to every issue we had (our phone wasn’t working on day 1, and we had to change rooms later bc thermostat needed to be fixed- was too cold🥶😅) I was genuinely shocked and pleased at how fast they responded and how sorry they were for the minor inconveniences. Bellmen Pablo and Alfredo 😘😘; they took care of us from start to finish. They made me forget I was in a foreign country, instead I felt like I was home. I truly wish them God’s blessings and hope they are there next time we visit! Santo Domingo very quickly became a favorite place of ours to visit. Renaissance Hotel made sure of that! Thank you all for your hard work- it is truly appreciated!
Gran Hotel Europa Santo Domingo, Trademark by Wyndham為顧客提供一流的服務和所有必要的設施。住宿內提供免費網絡連接,確保您在住宿期間可即時通信。 住宿為駕車前來的顧客提供停車場。住宿提供禮賓服務等櫃檯服務。 住宿提供票務服務,可以協助預訂門票以及休閒和探險活動。 臨時需要什麼嗎?便利店可以滿足您的需求,為您帶來方便。為確保所有顧客的健康,並避免對其他顧客造成任何不便,住宿內全面禁止吸菸。Gran Hotel Europa Santo Domingo, Trademark by Wyndham的每間住宿都經過精心打造和裝飾,為您創造溫馨舒適的氛圍。 為了確保您享受愉快的入住體驗,部分客房提供空調或寢具用品,所有客房均以您的舒適度為中心而設計。 Gran Hotel Europa Santo Domingo, Trademark by Wyndham有幾間客房都設有獨立的客廳,甚至在客房設計中加入了陽台或露台。住宿期間,顧客可以在部分客房享受室內娛樂設施,如室內視訊流媒體、每每日報紙紙或電視。住宿內的部分客房可提供室內飲料,以滿足您的需要。Gran Hotel Europa Santo Domingo, Trademark by Wyndham特定客房的衛生間提供浴袍、毛巾或吹風機。 住宿的一個額外亮點是行政酒廊,它為顧客提供了一個非常舒適且佈置精美的休閒環境。 Gran Hotel Europa Santo Domingo, Trademark by Wyndham為您提供住宿內早餐,讓您毫無壓力地開始新的一天。 住宿提供各種美味的餐點選擇,隨時滿足您的胃口。與您的旅伴一起,在住宿內的娛樂區域度過一個有趣的夜晚。
安安德丽2024.03.17
The breakfast was really good and delicious. The staff was very friendly just I wrote them in order to change the room but they didnt reply me so I advice they check the messages and reply timely. The bedroom with 1 queen bed was really nice. They didnt have many options for 2 twin beds altought it was clean. AC works very good. Is really well located in downtown area, there are several restaurants and bars just by walking distance.
RRederizkThis property is located in the colonial area, which is the center of where I like to be. The property has been updated and has many amenities!
BBPMSThe experience in the restaurant and housekeeping was the best part of my experience at that hotel service was excellent they went above and beyond. However front desk, upper management horrible one of the worst experiences I’ve had in Santo Domingo, Had maintenance issues ask for assistance with these issues and they were put aside asked for upper management to help which was the manager or assistant manager at the hotel he refused to meet with me on seven locations. Had a representative of my company. Tried to meet with him and we had to wait two days and nothing. I have a whole list of problems I experience at this hotel. #1, Problem was, that front desk staff could not make decisions to keep customers happy everything had to go through the manager and the general manager. #2 I stayed at this hotel for eight days. I was celebrating buying a new business in Santa Domingo and my 60th birthday This was the second time I stayed at this hotel. #3 I asked for a management repeatedly, never had the opportunity to meet with the manager at demanding I speak with someone the general manager agreed to meet with me the last day and when she did, I spoke with her about all the problems that I had she said that she would get back with me That was June 18, 2024.. It’s now July 24 and I’m still waiting on the answer. #4 I’ve been in the hospitality industry, for 45 years as a director of engineering over several high end chain hotels I always known hotel so have been one of the best industries that it is in the world service countries in the US and outside of the US and Europe, Kuwait Iraq and Dubai and I never received any kind of treatment like this from upper management….. she never offered me a resolution to the issues that I have experienced for the entire stay. But most of all this is the part that bothered me the most doing check-in everything is in Spanish. It’s not broken down into any other language. I asked the GM, which was a young lady. Why is everything in Spanish? I don’t know how to read Spanish, but I have translators that would read it for me. She told me when she come to America United States of America. Everything is in English and that I should adjust. That is not something that you say to a customer I chose this hotel for location, convenience to my new business and for my future staff that is coming from the US. I would love for the owner of the hotel to respond or explain to me why is key members of his establishment or her establishment treating customers like this?.
PpengliyaoThis review is written 7 years later. Back in Jan 2017, I made the mistake of booking for the date of arrival. We had taken a red eye flight into Punta Cana and it was 100% my mistake that we did not actually have a -no, two -room(s) booked for ”the night before.” I still remember the great kindness we were shown by the late night/early morning hotel staff as they struggled to ready a room that was not-being-used because of shower repair issues. They changed sheets, found a roll-a-cot for our then 20-something year old daughter, and waived off all of our gratitude. And they totally moved us into the proper roomS as early as they could the next morning ... leaving us free to tourist as best as we could with our red-eye depleted energies. I am currently culling travel paper clutter, and revisiting memories. This is a fond one - my mistake was greeted with great humanity.
訪訪客Hotel Dona Elvira was recommended to my family who planned an overnight trip to see the sights of Santo Domingo’s colonial zone. This hotel did not disappoint. Aesthetically, it’s gorgeously historic. Its common area is open-air, covered and cooled by a magnificent mango tree with a pool in the middle (I’m not sure if the pool is meant for swimming, though it is clean and clear). Our room was large, very clean, air-conditioned, and well stocked with toiletries, towels, etc. Great, filling breakfast options are included in the room rate with a supper menu offered as well (not included in the rate). I found the staff to be VERY friendly, helpful, and accommodated some small changes to one of our room reservations without hesitation. We had a light, casual conversation with the owner during which he touched on the hotel’s history. I really do wish I could have spent more time in S.D. and taken in more of this quaint little boutique gem of a hotel.
El Lugar es un hotel boutique finamente cuidado, limpieza excelente y el desayuno incluido por un super precio, volvere definitivamente sera mi casa en santo domingo esta cerca de la zona colonial, proximo a los museos caminando y al lado tiene una variedad de restaurantes, la zona es centrica, segura y tranquila Gracias Whito por tus servicios