SARAH JANE
2023 年 8 月 11 日
We were called 3 days before our booking to tell us that renovations weren't finished and we were being sent instead to a sister hotel, which was not in the area we wanted and was a completely different style of hotel - we hated it. No discount was offered, we had to pay the same price. This late in the day, we had no choice but to take this option, as everywhere else was booked or far too expensive. We couldn't cancel as we were coming in for a wedding. We booked this hotel MONTHS ago and to be told 3 days before is unacceptable. They really didn't know until 3 days before that they would be closed for renovations? Highly dissatisfied, ruined our trip. Especially to not even be offered any discount for a sub-par hotel.
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