帕洛波之家飯店(Hotel Casa Palopo)

El trato y la experiencia fue único, no dejaban pasar ningún detalle. Ser un cliente VIP de Expedía también tuvo sus recompensas al momento de llegar al hotel.

My wife and I were highly looking forward to staying at Casa Polopo. We have stayed at Relais and Chateaux properties around the world and have grown to expect a certain level of luxury and service. Actually our main reason to visit Guatemala was the lake and property and views it provides. Keep in mind the price for 3 nights with taxes was $1600 USD The property did inform us several days after booking (and also after booking the flight) that there is some construction going on. There is not a lot of other luxury hotels in the area, so after discussing with the hotel we decided to stay there anyway. I was told that it was not in the lobby or by the rooms. Upon arrival, the actual road to the property was closed, my wife and I had to walk 10 minutes to the gate and the taxi waited 45 minutes for the road Blockage to clear in order to bring our bags. The front gate had about 20 workers and I thought we were at the wrong hotel. There were workers within 10 feet of our room using hammers and chisels all day long. There is no air conditioning at the property. It was impossible for us to stay in the room and relax due to the noise, which is a main reason to visit the property. I left feeling like I was scammed out of a luxury hotel experience. I asked them for a discount for the inconvenience. They did offer a complimentary dinner for the inconvenience which is almost laughable. The lake offers incredible views but spend your time at another property.

El hotel es muy bonito. Pero en muchas ocasiones se sintió que había poco personal para atender a los huéspedes, sobre todo en el servicio de bebidas y restaurante, muy deficiente con los tiempos y formas.

Muy buen hotel, me encanto el lugar y la comida excelente!

What a beautiful property with the luxury amenities of a 5 star hotel. The chef is amazing and we ate several meals in the beautiful ambience of their dining room. Comfortable beds and beautiful room with a view of the surrounding lake and mountains. We would highly recommend this hotel and its beautiful staff.

Fantastic views. Friendly staff. Comfortable room. Lovely public areas.

We were not able to make it to this hotel due to protests in Guatemela with road closures preventing travel. We can however attest to the fact that the hotel staff checked on us during our travel and kept in touch to make sure we did not get stuck in a road blockade. This level of attention to customer safely shows the level of service provided at this hotel. I would like to give a shout out to Lopez who was very kind and worked with a sister property on Antigua to resolve our dilemma

Everything was organized and seamless, property pays a wonderful tribute to local culture & community, and I felt extremely safe and well taken care of as a solo female traveller journeying through Guatemala for the first time! Even as a non Spanish speaker I had no issues in communicating or having my needs addressed. Thank you to the wonderful staff at this hotel for making my stay so pleasant and memorable!

À dream of a place facing one of the most beautiful settings ever.