潮池別墅(Tide Pool Villas)

良し

No parking despite description on site. Office is located off property—hard to find. Room was fine tho.

A frustrating experience. There’s 4 hotels being run out of one office, which is not where this hotel is so you’ve got to go across the street to check in. Check in took forever. They accidentally kept my ID and didn’t bother to contact me. After ten minutes on hold (after discovering it was missing the next day) they found it. Eye roll since the desk space was 2x5, maybe. The staff are kind but clearly stretched too thin. It appears they’re also responsible for keeping the breakfast area stocked, which didn’t happen. For nearly $500/night we had higher hopes for breakfast than dried out pastries, a sticky waffle iron, and an empty oj pitcher. We also assumed that there’d be soap in the shower. Cute place, good spot, nice staff, but not at all worth the price. It was a huge splurge for us and we really felt let down.

Room felt dirty and you do not want to know what was found under the bed. I will not be returning.

We had a 3 pm check in but had to wait in the lobby with a number of other people for over an hour until the rooms were cleaned. The lobby was not clean. It was a nice room but very uncomfortable bed and very uncomfortable futon instead of a couch. It was a noisy room. You could hear every toilet flush, shower and bath from the room above. We ran out of shampoo conditioner and toilet paper. We started asking for more when we were getting low and two days later had still not received any. I called the front desk and was told I could walk across the street and get some if I needed it. So we had to walk to the other hotel and take some!!! Then when it was time to check out there was no one there. They had left a sign with a phone number on it but when you called the number they didn’t answer and the mailbox was full so you couldn’t leave a message. Again I was not the only guest in the lobby waiting to check out.

The reservation started out poorly. I was texted asking to upload my drivers license and other information. The picture wouldn’t upload and it kept saying the server was busy. I responded to the email with no reply. When I arrived everything was dark. There was no check in at that building. I had to ask another wandering person and she directed me across the street to check-in. She was given a room that already had people in it. I checked in and the lady was very nice, apologetic and said if the room wasn’t to my liking she would upgrade me in the am. The room was down a dark ally and it had no side table for the bed or a place to hang my clothes. The next morning at 7:30, I turned in my key and told the person at the desk I would take him up on their offer. I returned at 7:30 that night, and there was no record of the promise or request. They made a couple phone calls and 30 minutes later I was upgraded to a nice room in the main hotel. They handled that very well, when I checked out this morning at 7:30 there was no one there, so I just had to leave my keys on the desk. The property desperately needs a refresh. The service of the people I did deal with at the front desk was overall very positive. But, the ownership needs to upgrade their Wi-Fi, their servers and the property.

The room was really spacious. It was very clean and the bed was really comfortable. The bathroom was nice too. The front desk people were very friendly and accommodating. The location is perfect!

Great accommodations for the value. Close to everything. Staff is very sweet.

poor communication, old decor, sandpaper sheets, no parking,