科庫梅拉大飯店(Grand Hotel Cocumella)

Avoid the Grand Hotel Cocumella at all costs. We booked the Seaview Suite with Terrace and a Junior Suite for my newlywed daughter and son in law. Upon arrival we were treated rudely by the front desk, and when we were shown to the Seaview Suite there was pink mold under the air conditioner over the front door and black mold in the 60's style jacuzzi tub in the master bath, which also had a dirty hard plastic enclosure which was supposed to be closed around your body when showering. When I went to put my clothes in the drawer it was dirty and filthy, along with the stained pillows in the room. The room had an odor best described as dead monks. The chaise lounge chair wheels were peeling as was the wood by the outdoor tub. When the manager came up to my room he agreed things were dirty and the bathroom needed updating, but they had been too busy. The Junior Suite has two miniature twin beds pushed together made up separately, which would maybe fit small children. We decided we did not want to stay, and the manager, Michele, said we would not be charged. He is a liar and we have been charged for the Junior Suite, and they refuse to refund the money. Avoid this hotel, the Grand Hotel Excelsior Vittoria nearby is truly 5 star, was beautiful with great service, and cost us less.

La Cocumella in Sorrento is a charming boutique hotel that has a rich history. The hotel's exceptional Concierge gave us a mini tour of the hotel on our first day, explaining that the hotel was once home to Jesuit priests from 1637 until 1777 when it transitioned into a guesthouse, eventually becoming the first hotel in the area. The highlight of the tour was the wedding hall, where there is an ancient water well that now acts as a centrepiece to the room. The hotel has beautifully manicured grounds, great views of Naples Bay and a lovely terrace to view it from.  As well as the great Concierge, the staff were lovely, helpful and seem proud of the establishment. The hotel has three restaurants including its Mediterranean cuisine restaurant, Scintilla and the food served there, as well as breakfast, was very good.  While the Grand Hotel Cocumella has numerous positives, there were a few areas of concern. The rooms, whilst clean and charmingly decorated, felt very cramped for two people, particularly the bathrooms. One of us fell ill on the last night and the minute bathroom definitely exacerbated the discomfort. The view from the room also left much to be desired, it was basically a car park. Upon requesting an iron, we were informed that there wasn’t one, but that they could iron for us, for a disproportionate fee (a dress for example was 10 Euros). This was very annoying and felt quite unusual for a hotel of this caliber.  Service at one of the onsite restaurants did not meet our expectations. In the Coku restaurant, the first Robata restaurant in Italy, they insisted that both of us had to buy a drink in order to be able to sit down. One of us ordered wine, the other, a non drinker was told there were no soft drinks, which can’t have been the case as they have a cocktail menu and soft drinks are used as mixers. We decided not to stay there….This level of inflexibility and unwelcoming behaviour was disappointing and did not align with the standard of service expected in a boutique hotel. In summary, La Cocumella is a quaint and historically significant hotel with an outstanding concierge, staff and a great dining experience at Scintilla. However, guests should be aware of the additional charges for services like ironing and the limited space in the rooms. Also, experience at Coku left much to be desired, with poor service that detracted from an otherwise delightful stay Ideally, I would give it 3.5 stars because its definitely better than 'average', its just not quite 4 stars given size of room and the experience in the Coku restaurant.

Ospiti di un evento, avevamo sentito parlare molto di questa location di lusso e quindi avevamo aspettative altissime. In realtà piuttosto deluse. La location è sì molto imponente ed elegante e gode di una posizione splendida a strapiombo sul mare. Ma a parte questo, il resto è stato piuttosto deludente. Servizio affettato ma molti camerieri svagati, dettagli non curati (i bagni pubblici utilizzabili dagli ospiti erano in una condizione di degrado). Aperitivo: cibo di buona qualità, ma vini non all’altezza, solito problema in molti ristoranti in Campania. Cena di discreto livello, niente di memorabile. Non ho idea del conto, credo altino

Realmente unas vacaciones INOLVIDABLES!!! Antes que nada quiero agradecerte a todo el equipo que trabaja en el hotel La Cocumella. Nos hicieron sentir en casa en todo momento! GRACIAS infinitas por todo. El servicio excelente, las instalaciones preciosas y la ubicación insuperable todo 5 estrellas⭐️⭐️⭐️⭐️⭐️!!! Gracias Giuseppe por organizarnos todo y hacer de nuestra estadía una verdadera vacación!!! Volveremos pronto

Sono stato al matrimonio di mio fratello, non voglio essere di parte, ma tutto fantastico: dalla location (incantevole) con un panorama mozzafiato, al cibo, fino alla gentilezza del personale. È il top del top!

Heel mooi hotel met een prachtige tuin. Pluspunten: zeer klantgerichte conciërge en medewerkers ( hulp bij kleine probleempjes, tips voor en organisatie van uitstappen, …), ontbijt in een mooie setting (terras met zicht op de tuin), ligging in rustige straat op 1,5 km van het centrum van Sorrento, propere verzorgde kamers. Verbeterpunten: lunchgerechten en dranken zijn eerder duur voor hetgeen geboden wordt, zwembad sluit om 18.30, dat vonden we ruim vroeg op dagen dat je een uitstap wil doen en rekening houdend met het eetuur in Italië.

I have nothing but wonderful things to say about grand Hotel Cocumella! My husband and I recently took a trip to the Amalfi Coast to get married in Sorrento before honeymooning in Positano. When planning our elopement, we quickly knew Hotel Cocumella was our dream venue as it had incredible views, an unbeatable location, and beautiful property. The manager, Michele, helped us arrange the details of our elopement ceremony. As planning a ceremony abroad can feel daunting, we had many questions and probably called the hotel too often. However, Michele always responded to our inquiries with patience, and he went out of his way during the hotel's busiest season to coordinate the details of our ceremony. He found us a florist, a violinist, and arranged a private dinner for us. Hotel Cocumella's serene and intimate environment provided the perfect space for our big day! Our stay at Hotel Cocumella succeeded our expectations. The gardens, suites, and every piece of the hotel are absolutely breathtaking. The staff is welcoming, intentional, and kind. We were sad our stay wasn't longer, but we'll definitely visit again soon. I would recommend this hotel to anyone visiting Sorrento!

Beautiful property with impeccable service! The concierge was amazing, helpful with everything and anything you could need. Breakfast every morning was beyond amazing. Our initial room had some issues with noise from a vent however the hotel was very accommodating and switched us rooms with no problem. The food, drinks and views from the lounge and restaurant by the water are unbeatable! Also very close to downtown Sorrento, with free shuttle or 10 min easy walk.

Unparalleled service, always with a smile and never a problem. Just spent 4 wonderful days with my friends at this gem of a hotel. It is a stunningly beautiful hotel, steeped in history, with a wonderfully Italian authentic feel, and lovely modern touches. Rooms were lovely, restaurants were excellent, and facilities were great. The choices of swimming either in the most beautifully situated pool surrounded by citrus fruit trees or in the bay surrounded by islands of Capri and the Vesuvius volcano. Giuseppe on concierge organised everything without a hitch, the reception staff are all smiles and effortless efficiency, gennaro on the bar was hilarious fun, all the waiters were charming. I’m very much looking forward to returning.