聖塞瓦斯蒂安Air - System附近住宿

房間非常好，有高檔的感覺，還送了歡迎香檳。前台服務熱情，幫忙訂餐廳，提供各種信息。有一點小遺憾的是房間裏沒有大鏡子，無法照全身。不知道那些明星來住的時候試衣服沒有全身鏡是什麼反應

My husband and I spent 3 nights in this lovely boutique hotel in San Sebastian. It is very centrally located - only a short walk from the old town and the beach. The reception staff are so friendly and helpful and gave us some really good restaurant recommendations. The rooms are lovely and very well serviced. The self service breakfast was very extensive and the servers were so friendly. I would really recommend this hotel as a place to stay in San Sebastion and we would certainly stay there again.

有大型高級角落房間,有陽台,我們只能瞥見河,因爲樹葉遮住了大部分景色。牀很舒服,我們想把它帶回家。牀上用品和毛巾質量很高。可愛的毛巾外套。提供的洗漱用品非常好。淋浴很棒。良好的照明和放大鏡。房間很乾淨 - 裝飾很好。連接套房的大玻璃門有點奇怪,除了值得房價之外,似乎沒有提供太多的隱私,位置好,房間舒適。3分鐘到主要汽車站,5分鐘到海灘,5分鐘到老城區。美麗的老建築。帶酒吧的大屋頂露台是一個獎勵。

Firstly, ther are a lot of road works going on in SB so if you are driving it is hard to find the hotel. Also the parking instructions with your booking will not take you to the reserved parking - you need to go to hoel and they will direct you around the corner to entrance in middle of road, then down 5 stories .... However, its worth it, really delightful older hotel right on the sea front. Staff were very helpful and good English and it has a modest olde world feel about it. Rooms are bright and modern and sea view balcony justified the extra costs. Downstairs bar with reserved seating for hote gusets, and nice terrave outside with good service. Breakfast was simply superb, huge range of food on the bufft and not overly busy, all with a seaview. It is expensive for what it is, but worth a treat for a few days in SB

酒店超級豪華，位置很棒，酒店很新，房間很大，設施齊全，服務超讚，早餐相當棒，總之是超一流的出行體驗

Please do not book to stay at this hotel. They have questionable morals and appalling customer service. I was booked to stay here in June 2024 with my friend Helen. Unfortunately, the day before we were due to travel I started experiencing pregnancy complications and ended up in a&e. My friend Helen contacted the hotel on my behalf to explain the situation, that I was in hospital, and that I'd been advised not to travel. Obviously, we were devastated that we wouldn’t be able to make the trip but obviously the fact I was experiencing worrying pregnancy complications was more concerning at that time. We appreciate hotels have a cancellation policy, however we were not asking for a refund, simply to be able to use the money we were paying as credit towards a stay another time in the year. As we thought we were dealing with a reputable hotel company, we expected a level of understanding and compassion considering the situation. My friend was met with a firm no and a highly unprofessional response, asking us to ‘see if we had other friends who could enjoy the stay’ and offering a 5% discount on future stays. We were utterly shocked by how poorly this was handled. To make things worse, and whilst we were still trying to navigate the highly upsetting situation, the hotel then promptly charged us for the entire amount for the stay, before we'd even have checked in, which added even more undue stress onto what was already a highly stressful situation. About 4 days later, I personally contacted the hotel, to see if they might have had a change of heart and asked to be put in contact with the manager of the hotel. As I was still having ongoing issues with my pregnancy and hospital visits, this wasn't something I wanted to be dealing with, but as this trip was a real treat for us, and a lot of money, their actions left me with little choice. I received absolutely no response from the hotel. I followed up 2 days later in the hope that someone might have the decency to respond or offer any kind words, and try and rectify the situation, but they once again ignored my email. I have honestly never dealt with a company with such a lack of morals or professionalism. Based on how they've acted so far, I assume the hotel may try to dispute my stay, as the booking was in my friends name, but I hope anyone reading this would query why I'd bother to write this were it not the truth...

我們在這家新酒店住了5晚。我住在另外兩個Axels（柏林和巴塞羅那），感到非常高興。這家新開張的Axel“拿蛋糕”-迷人，友好，價格優惠，舒適而優雅的客房，蒸汽浴室，桑拿浴室和漩渦浴缸，自助早餐豐富，種類繁多。廚房中的Santi和Beatriz將完全照顧您！預訂人員（Antoine，Diego，Carlos和Irene）無法提供幫助和耐心。注意：節假日到達時，大約有20人在等待辦理登機手續。Antoine耐心地處理了壓倒性的情況，為每位客人分配了必要的時間。我不能說這家酒店足夠有趣的事情。走！經驗！放鬆！

Spent two nights here at the end of May. We arrived into San Sebastián on the bus from Bilbao Airport and after a 30-minute walk arrived at the hotel. We got to the hotel around midday and were thinking of leaving our bags at reception until the room became available, but after 15 minutes we were able to check in and get our cardkey. The room was very contemporary with a comfortable bed and good storage facilities, a fridge and a safe. As is common in Spain there were no tea of coffee making facilities, but complimentary water was provided. The room had a balcony that looked out over the main road outside, but the room had good soundproofing and we were not disturbed. The bathroom was clean and modern, though was incorporated within the bedroom rather than being a separate room. This meant there was little soundproofing and the frosted glass did not leave much to the imagination! The hotel is about 30 minutes away from the main tourist attractions of San Sebastián, and is in a more residential part of the city. There are some great bars and pintxos restaurants close to the hotel, and in one particular we would recommend is Oliyos. There is no restaurant on site but they do have a coffee bar, though we went out for breakfast both days to a bakery across the road. Ondarreta beach is close by and on the first day of our stay it was warm and sunny and we be spent a few hours there. Overall we were happy with our stay here and would recommend as a base when visiting the city.

Very new and modern hotel with fast wifi. On-site restaurant is very convenient for a quick bite. 2 bus lines with frequent services that stop at the front of the hotel take you to the heart of San Sebastian. Free parking (horrible parking condition in San Sebastian) on premises and reasonable pricing make this hotel a very good choice for stay near San Sebastian. Note that most rooms have glass shower stall in the middle of the room and it may not be very private for certain travelers. Otherwise, the room is spacious, clean and has good air-con. Note also there is no safety deposit box and no fridge in the room although storage space is quite reasonable. Friendly and helpful staff.

AC was not working properly Tv was not connecting to stream moves Tv had no English channels. Room was not serviced properly