美國長住飯店 - 聖拉斐爾 - 舊金山大道東方(Extended Stay America Suites - San Rafael - Francisco Blvd East)

El trato que me dio la joven que me atendió fue horrible. Había otro joven tratando de resolver y la muchacha lo humilló frente a todos. Muy desagradable

No limpiaron ese cuarto mientras estuve ahí no dan nada para limpiar, fueron 3 noches no 4

Excelent

Fine

No coffee maker in room, no cups or glasses. had to go to front desk and get myself. No outlets at nightstand to charge devices. Phone in room didn't work so couldn't call front desk. No vent in bathroom, dim lighting. Was a gap at door latch big enough for someone to see into my room.

They have a problematic door unlock card reader that your afternoon desk agent said was not recommended to use them and to only enter and exit through the front door. I saw other people using the alternative side and back doors. This should be fixed. FYI: The customer service desk clerk in the afternoon named Anne is not nice.

My room had large amounts of sealant shaving on the shower floor along with the maintenance supplies used to unseal the shower seal. When I called the front desk, the associated was bewildered as to what to do and offered to refer the matter to his superior. I never heard from the superior… After coming to the front desk at own volition, I was moved into another room with a shower with broken temp control — only scalding or freezing. An unpleasant experience, but I’ve had worse.

The worst hospitality I’ve ever seen. When I walked to the front desk, the front desk woman saw me , looked me, and then still went out from reception and locked the door and then walked to elevators. I paid full price, but they didn’t allow people to use the swimming pool.

I arrived late (1AM) and was locked out for 30 min after calling the front desk and knocking on the front door of the hotel. Front desk associate was then irritated from being disturbed from stockingand gave me the impression I was too late and there probably wasn’t a room left. But there were plenty of space. ☹️ After that unfortunate interaction, my stay was fine.