DO NOT STAY HERE.
This massive resort feels tired and worn but that is the least of the problems. The pool was completely unusable. It was FREEZING. You cannot get in it at all, it was as though they pumped in frigid water every night. On some extremely hot days during one of the busiest times of year, absolutely no one was in the pool. Everyone was complaining about it and my daughter was heartbroken because it was what she looked forward to the most and after maybe 5 minutes her lips were purple and she had to get out. Then, there was the ”free” breakfast. It is only free if you are willing to wait on a line that is a mile long. People waited for almost an hour just to receive their promised free breakfast. We chose not to. The manager kindly gave us a credit after I complained but turned out that credit could only be applied to other resort restaurants that arent even open for breakfast! (in all fairness, after I complained about that as well, they applied the credit elsewhere). One of the elevators in our wing wasnt working- there was lines just to get on the elevator, nor was the ice machine or vending machine working. Despite the size of the resort, they didnt have the staff or resources to serve all of the guests- It was impossible to get a beach or pool chair, there was a long wait for room and pool service (I waited an hour for ceviche which isnt even cooked), and on our last day they suddenly implemented a bag search policy which resulted in a line just to get to the pool/beach area.
And just to add insult to injury- I was charged $30 for a bottle of sunblock
Some good things about it:
- Very close to Old San Juan
- Staff was friendly, despite their inability to properly serve guests
Photo: Completely empty pool because who could swim in freezing water?
MMaricar CollantesAmazing viewing from my room. My family love they love it.
. I like the smell very clean the staff is nice 😊 I recommend this Hilton garden Condado hotel .
DDermasLa Terraza is a nice boutique hotel in old San Juan and located great. We had a balcony suite, and it was surprisingly clean and spacious. We had to ask for towels each day, but those at the desk were very kind about getting us what we needed. The pool looked like a large infinity in the picture, but really it was a tiny wading pool...the rooftop terrace was lovely and inviting for a midnight rendezvous. We wish the bar was open or the drink machine worked, and it would've been nice.
The breakfast was delightful and homemade...and there was always coffee or tea available.
I would definitely stay here again for its quaintness and location. We had a fine stay.
SSeñor GringoGreat, convenient location if U want to explore Santurce/Miramar by just walking. 4 blocks away is Ciudadela which has a 24 hr Pueblo, Planet Fitness, & Mercado La Carreta cafe. Directly across for Ciudadela is a food truck food court called Lote 23 (very tasty, interesting mix). Also don't miss Abracadaba brunch & local coffee spot 787 Coffee. Also couple of good Mex restaurants on Ave José de Diego. U can use this same road to walk to Condado beach 🏖️ area, approx 15 minutes. There are also electric 🛴 on the sidewalks for rent.
Right next to hotel just down hill is La Casona (beautiful garden restaurant & fine dining). Just across street from this,on Avenida Juncos, is Burrillos Santurce; a really tasty & very good prices casual Mex 🌯 spot (order at counter & sit). 3 min walk....
Even though location is excellent, the hotel itself is definitely budget. No significant amenities, small rooms & even smaller bathrooms. Water pressure on low side. Rooms have flat panels & cable (didn't use though). AC as much nicer, quiet split type units, worked very well. Small rooms also much easier & quicker to cool. Kinda old, outdated & funky (but also a lot of character), but if U just need a functional place to crash, the room prices are very very good! $65-80/night vs $400 ?!? Also has 1 self serve laundry wash n dry machines. In lobby is a small cafe-type seating area. Free wifi, but kinda slow. Depending on room location, there can be noise issues. Rooms directly above the Asia di Lima restaurant's exhaust fan (on Calle San Jorge side) should keep windows closed btwn 4-11pm to minimize cooking exhaust odors.
Anyway... would definitely stay here again; especially if the room rates ate below $80/day. And don't really need a lot of fluff; not on vacation to hang out in tiny room or hotel property. If U want the resort experience... Caribé Hilton, Vanderbilt, La Concha, or Sonesta or El San Juan in Isla Verde... but you're paying $300-800/night !!
If U stay here, don't be shy! Get out & walk around as much as possible... you'll be surprised by all the off-the-beaten path cool stuff you'll find. A much more authentic 🇵🇷 experience!