倫寶飯店 - 臻品之選飯店(Hotel Rumbao, a Tribute Portfolio Hotel)

One of the reason we booked your hotel is that we called the customer service and they told us you could keep our luggage for more than one day. However, you didn’t do that. We have four 28 inch suitcases and we need to find another place to keep them even though we have reservation again after two days. That was a terrible experience!

Very good location, poor service, low price performance, insufficient lobby space.

Incredible location and very clean hotel

La calidad de la habitación es buena. Sin embargo, el personal de soporte es muy deficiente. Mi estadía fue de 3 noches, cuando llegue funcionaba Youtube, dijeron que los canales de TV los arreglaran el día siguiente. Pasaron 3 noches y cuando iba a hacer Check-out vinieron a intentar arreglarlo.

I stayed on October 4 and 5 and unfortunately, when I booked, I was not advised that the hotel was under construction and that there would be a great deal of noise. When we checked in, only then were we advised of the construction and that there would be "some" noise from about 8:00am to 5:00pm. The hammer drilling and pounding commenced BEFORE 8:00 am and lasted well after 6:00pm. There were workers outside our window singing. We could not take it and checked out on the 6th. Worst part is that ******* advised that they could not refund the 2 days that were left on our booking. Would not recommend this hotel or *******.