蘇丹洞穴套房飯店的評論

住宿方回覆: Dear Wuzelong,Thank you very much for your wonderful and detailed review.We are delighted to hear that you enjoyed the unique atmosphere of your cave room, our terrace views, breakfast, and especially the warm hospitality of our team. It is lovely to know that the traditional details of the room and the beautiful landscape of Göreme made your stay memorable.We are sorry that the weather did not allow you to experience the hot air balloon flight this time. Hopefully, this gives you a perfect reason to return to Cappadocia!Thank you for saying that you would choose Sultan Cave Suites again. We would be very happy to welcome you back, and hopefully next time with perfect balloon weather.Warm regards,Bahar Özdemir, Ms.

住宿方回覆: Dear Manbahaowangbi,Thank you very much for your wonderful review and for sharing your experience with us.We are delighted to hear that you enjoyed our breakfast, views, location, and especially the service provided by our team. We are also very happy that we were able to locate your necklace and assist you with arranging transportation to the airport in time.Knowing that our efforts made a positive difference to your stay means a lot to our entire team. Thank you again for your kind words, recommendation, and for choosing Sultan Cave Suites.We hope to have the pleasure of welcoming you back to Cappadocia in the future!Warm regards,Bahar Özdemir, Ms.

住宿方回覆: Dear Keykeylulu,Thank you for your wonderful review and perfect rating!We are delighted to hear that you enjoyed our beautiful location, unique architecture, and the many charming corners of Sultan Cave Suites. It is especially rewarding to know that our team provided excellent service and helped coordinate your transportation and activities during your stay.We also appreciate your feedback regarding the room temperature. Due to the unique structure of our authentic cave rooms, temperature regulation can sometimes differ from that of conventional hotel rooms. Nevertheless, your comfort is very important to us, and we will take your comments into consideration.Thank you for sharing such lovely photos of our property. We hope that next time you will have more time to explore and enjoy everything our hotel and Cappadocia have to offer!Warm regards,Bahar Özdemir, Ms.

住宿方回覆: 親愛的賓客，感謝您抽出寶貴時間分享您的詳細回饋。得知您這次入住體驗的某些方面未能達到您的預期，我們深感遺憾，尤其考慮到您此次卡帕多奇亞之行是為了慶祝特殊場合。我們對房間安排以及您與我們團隊的部分互動給您帶來的不便深表歉意。同時，我們也感謝您對無線網路連線和餐廳安排的回饋。我們已記錄您的回饋，並將與相關團隊進行討論，以協助我們提升服務的清晰度和一致性。雖然我們很高興您對我們酒店的地理位置和周邊環境表示讚賞，但對於您的整體體驗未能達到我們力求提供的熱情款待，我們深感抱歉。再次感謝您分享您的入住體驗。此致，敬禮！ Bahar Özdemir 女士

住宿方回覆: Dear Jingaoxiansheng,Thank you so much for your wonderful review and perfect score!We are delighted to hear that you enjoyed the beautiful views, our location, and the little welcome touches prepared for your stay. It is also wonderful to know that our reception team was able to assist you with arranging activities and making your time in Cappadocia even more enjoyable.Thank you as well for your kind words about our restaurant and its Michelin recognition. We are very proud to have it as part of the Sultan Cave Suites experience.We truly appreciate you sharing your beautiful photos and memories with us. It was a pleasure having you as our guest, and we hope to welcome you back to Cappadocia again!Warm regards,Bahar Özdemir, Ms.

住宿方回覆: Dear Guest,Thank you for your wonderful review and perfect rating!We are delighted that you enjoyed our unique cave rooms, beautiful panoramic views, and cozy evening atmosphere around the fire. It is also a pleasure to hear that you appreciated our generous breakfast selection.We understand that breakfast preferences may vary across different cultures, and we always aim to offer a variety of options to accommodate our international guests.Thank you for sharing your lovely photos and experience. We hope to have the pleasure of welcoming you back to Sultan Cave Suites for another memorable stay in Cappadocia!Warm regards,Bahar Özdemir, Ms.

住宿方回覆: Dear Meikii,Thank you so much for your perfect rating and lovely feedback! We are delighted that you enjoyed our terraces, the atmosphere of the hotel, and the service provided by our team. Thank you also for sharing such beautiful photos.We hope to welcome you back to Sultan Cave Suites again!Warm regards,Bahar Özdemir, Ms.

住宿方回覆: 親愛的客人，非常感謝您的精彩評價！我們很高興您對我們酒店的地理位置、早餐以及團隊提供的服務感到滿意。尤其令我們欣慰的是，您在這裡的攝影體驗非常棒，而且我們的員工還幫您搬運了行李。我們也感謝您對房間大小的評價。作為一家真正的洞穴酒店，我們每間客房的佈局和大小都各不相同，旨在為每位客人帶來不同的入住體驗。我們期待您下次來卡帕多奇亞時再次入住蘇丹洞穴套房酒店。此致，敬禮！ Bahar Özdemir 女士

住宿方回覆: 尊敬的Mihudaiwang622，非常感謝您的滿分評價以及與我們分享您的入住體驗。我們很高興得知您喜歡我們飯店的獨特氛圍，您的孩子也特別享受此次住宿。同時，我們也很高興得知您認為我們的酒店是拍照留念、創造美好回憶的絕佳場所。感謝您對早餐的回饋。我們非常感謝您提出的增加熱菜種類的建議，並將認真考慮，不斷改進我們的早餐服務。很高興您和您的家人入住我們酒店，我們期待您未來再次光臨蘇丹洞穴套房酒店。此致，敬禮！ Bahar Özdemir女士

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback.We are sorry to hear that your experience did not meet your expectations. However, we would also like to clarify a few points for future guests reading your review.Sultan Cave Suites is a traditional cave hotel, and its architecture and room layouts reflect the unique character of Cappadocia. Certain design features, including traditional locking systems, may differ from those found in modern hotels.Regarding your concerns about cleanliness and the terrace furniture, we take such matters seriously. Our housekeeping team follows established cleaning procedures, and maintaining a clean and comfortable environment remains one of our priorities. We regret that certain aspects of your experience did not meet these standards.As for our location, Sultan Cave Suites is situated in Göreme, offering panoramic views of Cappadocia's distinctive landscape. Our terraces are particularly appreciated by guests for their sunrise views and the opportunity to watch hot air balloons over the valleys. While preferences regarding location and accommodation naturally vary, we believe our setting offers a distinctive Cappadocian experience.We respect your personal preference for alternative accommodation and appreciate your feedback. We remain committed to maintaining the standards of hospitality and service that our guests expect.Kind regards,Bahar Özdemir, Ms.

住宿方回覆: Dear Guest,Thank you so much for your wonderful review and perfect rating.We are truly delighted to hear that you enjoyed your stay at Sultan Cave Suites. Your kind words about our hotel, views, atmosphere, breakfast, and team mean a great deal to us.It was a pleasure hosting you in Cappadocia, and we sincerely hope to welcome you back again for another unforgettable experience in the future.Best regards,Bahar Özdemir, Ms.

住宿方回覆: Dear Yoli0617,Thank you so much for your wonderful review and perfect rating.We are truly delighted to hear that you enjoyed your stay at Sultan Cave Suites. Your kind words about our hotel, views, atmosphere, breakfast, and team mean a great deal to us.It was a pleasure hosting you in Cappadocia, and we sincerely hope to welcome you back again for another unforgettable experience in the future.Best regards,Bahar Özdemir, Ms.

住宿方回覆: 尊敬的客人，感謝您分享您的回饋。關於您評論中提到的付款問題，我們想澄清一點。辦理入住時，您最初提供的兒童年齡有誤，導致我們收取了錯誤的金額。在確認正確年齡後，我們立即取消了先前的交易並退款，並根據我們的兒童政策處理了正確的金額。我們絕無多收費用之意。相反，一旦發現資訊錯誤，我們的團隊立即更正了交易並退還了多收的金額。如果我們有意收取高於適用價格的費用，我們絕不會退還您先前的付款。我們很遺憾得知您入住的其他方面未能達到您的預期。但是，我們認為有必要澄清付款事宜，以免造成任何誤解。此致，敬禮！ Bahar Özdemir 女士