聖迭戈美國格蘭特豪華精選飯店(The US Grant, a Luxury Collection Hotel, San Diego)

It was a complete disappointment from the very first step when we arrived at the hotel after a long flight of 3 hours. The girl at the reception said that the room is not ready yet and as soon as it is put in order, they will send us an SMS. Since we were very tired and I had a meeting scheduled for five in the evening, we decided to wait in the hotel lobby and sat down in front of the reception desk. At 4 o'clock, when the hotel guarantees check-in, I went to the reception and was told that the room was still being cleaned. we waited another half hour and received the same answer. I asked to change our room to any one that was ready, but again we were refused because the hotel was full. We waited another 40 minutes, no one approached us, although we sat right in front of the register and there were almost no customers. At the beginning of six, I went to the reception again and was given the keys. When we got up to our room, my husband and I were shocked. Packets of ketchup and mustard were lying on the floor, there were crumbs on the chair and table. There was a huge hole in the middle of the curtain, and behind the dirty and dusty window there was a building structure and a building lift. We also saw in the bathroom that the hotel warns that privacy may be violated by builders who are working on the window and it is better to completely close the curtains. we were disappointed. I rented this room for my birthday, for three days and three days to live in a dirty room with the curtains closed with 100% shading, it was terrible! We returned to the Reception to change our room, but as in previous times we were told that they couldn’t do anything, neither return the money nor change the room... but the disadvantages didn’t end there, the hotel didn’t change bed linen for three days, when we returned to the room in the afternoon, after dinner, it had never been cleaned and we just asked to change at least the towels to clean ones. Also, the hotel simply has a huge problem with changes in water temperature, when switching to warm, the water can just be boiling water and after a minute it’s back to normal temperature. This birthday was ruined, I will not recommend this hotel to anyone, unprofessional staff, lack of concern for their clients, the hotel hides information about the reconstruction and lack of privacy in the room. Don’t waste your money and nerves

If you want to ruin your so called vacation and stay at a Hotel that is under Construction and has the most RUDEST people working there, then be my guest. We planned our trip with our baby, and when we got there, to our surprise, the Hotel was under Construction, and it wasn't a small job. We asked the Lady in the front that how come no where on the site Nor ********** did they warn us od this, and the lady kept lieing about it, and at that point she started getting very RUDE to us, and basically said sorry, it is what it is. regardless we ended up staying there one night as we have a long drive and we were tired and make the story short for guys, we got a nice waking up to hammer and loud drilling into our room, and by 1pm we left and just lost half of our vacation, and to add insult to injury, The Hotel refuses to give us credit for the days we didn't stay to come back after the construction is done. This is beyond sad and just upsetting. I will never give them business again!!!!

雖然工作人員和服務都很棒，但我們對我們的房間感到失望（這應該是最好的房間之一。）條件很差。我們的浴缸缺少排水管，而且顯然最近正在進行工作，因此浴室的天花板灑水器周圍有一個大洞。顯然有人費了很大力氣才黏住天花板的通風口，所以用白色膠帶將其黏住。我們的空調壞了，水槽/浴缸/淋浴間的水大約每 3 分鐘就會燒焦一次。我的猜測是，這很大程度上是由於酒店正在進行重大施工（我們預訂時並不知道），但我們非常失望，並期望更好。