皇宮飯店 - 晴朗日子度假飯店(The Palace Hotel, Sunny Day)

Wir haben für 10 Tage dieses Hotel gebucht. Das Hotel ist sehr in die Jahre gekommen und bei den Renovierungsarbeiten wurde sich nach meiner Meinung sehr zurückgehalten. Die Betten sind durchgelegen und die Sauberkeit lässt zu wünschen übrig. Am 4. Tag krabbelte eine Kakerlake in unserem Badezimmer. Darauf hin verlangten wir ein anderes Zimmer. Als wir in das neue Zimmer kamen lag ebenfalls eine tote Kakerlake im Bad. Darauf wechselten wir das Hotel und wir bekamen anstandslos unser Geld zurück. Dieses Hotel hat nach meiner Meinung die 5 Sterne nicht verdient. Zum Essen möchte ich ebenfalls nur sagen, dass es lauwarm bis kalt war. Die Rühreier oder Spiegeleier werden vorgefertigt und liegen so lange in den Behältnissen bis sie kalt sind.

我從未去過全包式飯店，對於我的第一次體驗，我感到非常驚訝。工作人員非常熱情和熱情。餐廳的自助餐種類繁多，我們總是能找到我們想要的東西。我們吃得很好。對於兒童來說，100 m 外有一個遊樂場和一個由出色的藝人經營的遊戲室。水療區令人愉快。酒店位置非常好，靠近海灘。地理位置優越，位於陸地和海洋之間。距離酒店不遠就有定時巴士可帶您前往瓦爾納市中心，每人一天 2 歐元。非常好的體驗！

Begeistert mit einem Ärgernis Wir sind dort durch die Flugverspätung reichlich spät angekommen. Bekamen trotz der Uhrzeit (Personal war am aufräumen und putzen) leckeres Essen. Die Kellnerin war sehr freundlich und zuvorkommend. Die Zimmer werden jeden Tag gemacht, benutzte Handtücher ausgetauscht, benutzte Tassen, Gläser durch saubere ersetzt. Jeder bemühte uns zu verstehen, wenn nicht Deutsch, dann mit Englisch. Das Buffet war reichhaltig und sicherlich für jeden etwas dabei. Portionsbutter wäre meiner Ansicht nach eine Verbesserung, genauso wie der Orangensaft. Dieser war sehr süß und aus dem Automaten. Wahlweise kann man Innen oder auf der Terrasse frühstücken. Wir waren mit allem zufrieden, bis auf die Tatsache, dass man Euro nicht in Lew, umtauschen kann. Dazu muss man in eine Wechselstube fahren (am besten nach Varna in die Grand Mall), wenn man sich nicht auskennt. Taxis sind bezahlbar und die Fahrer freundlich. Alles in allem sind wir zufrieden und ich werde dieses Hotel weiterempfehlen.

Belle endroit, mais un peu éloigné . Personnel très agréable, l’endroit est propre et propose beaucoup de services tels que spa, fitness, massage, piscine interne et externe. La nourriture est très délicieuse comme au petit déjeuner et au dîner. Par contre pas beaucoup de choix pour les vegans, intolérants aux lactose et gluten.

Great property - excellent spa facilities with unique natural spring outdoor pool. Food and beverage offering was very good - the friendly staff in all areas were exceptional. Our room was well equipped and cleaned/maintained to a high standard

The service is terrible for a 5 star hotel. Only the maids were doing their jobs, although no matter what they did, the stench wafting from the bathroom pipes couldn't help but wake us up in the morning :X The air conditioners in all the rooms are set to work equally weakly and when a person walks down the corridor, he sees how people have opened their room doors because they are dying from the heat inside.. and this is a 5-star hotel! Paying BGN 500 (EUR 250) per night, we were accommodated in a room overlooking the park, where every morning at 06:30-07:00 they were sweeping the street in front of the hotel with some kind of machine that woke us up in the early hours of the morning, even though we had been assured by the reservations department that rooms with a park view are quieter than those with a sea view. The TV in the room restarted every 10 minutes by itself and the fan in the bathroom didn't work (when we asked the reception about this, we were 'reassured' that the fans in the bathrooms in the whole hotel didn't work, it wasn't just our room :@). After 3 nights in this terrible room, we moved to another one with a sea view. For this room we paid BGN 550 (EUR 275) per night and our last night at the hotel we couldn't sleep at all because there was some noise from the pipes in the bathroom - every 7-8 minutes there was a terrible banging in the the pipes from the room next to us. When we called reception to report this they didn't even bother to come to the room to check what was going on and we had to call them further and go down to the reception several times to inform us that there was nothing they could do and they didn't even offer to move us to another room.. the next day when we talked to the manager, he said that he could compensate us by treating us to 2 pizzas... and so, for a sleepless night that costs 550 BGN, they compensated us with 2 pizzas for 30 BGN... :| And this is the first hotel we've stayed at where we had to pay for our nights in advance so they could be sure that whatever happens they've got their money.. otherwise they'd have a lot of denied payments for such cases like ours, but they know this very well.. No matter how much we talk, we still have a lot to learn from our southern neighbors in terms of hospitality and kindness, so our tourism will still be at the same dying level :| In short - we would not set foot a second time in this badly-renovated hotel, which does not even deserve 3 stars.

Did 5 star all inclusive with family. Very polite and friendly staff except the man on the outdoor pool bar who could do with going on a customer care course. Food was excellent - so much choice and veryhigh quality. Spa, indoor and outdoor pool were great, plus beach on the doorstep with towels provided for beach and spa - fabulous holiday.

We stayed at another hotel fir 1 week. But we decided to stay a further 3 nights. So a contact found us this hotel. Very nice staff. Quite modern. Great AC in rooms. Half board option took food was a decent standard too. Plenty choice. Hotel located northern end of sunny beach. Shops inside hotel. Only thing for me very small pool.

When a hotel has 5 stars, you, reasonably, assume that you'll, not only get the services of a 5 star rating, but the quality of those services too.  This hotel has good points and disappointing points, which for the higher than average price tag, is questionable, as to whether it's good value. The reception staff were polite, but, as was the case, over most of the hotel areas, staff rarely smiled and presented a sullen appearance.   In fact, the happiest, were the room maintenance staff. The reception and bar area is large and - as it should be for a five star hotel - opulent.  The area is spotlessly clean and looks inviting and is relaxing, with a beach and sea view. It also has a cosy TV area, sunken into the middle, which has plenty of sofa seating in a semi circle around the TV.  Adjacent to the bar, is a pool table, a number of chess tables and two football tables. There are also shelves with a number of books, in a reading area. Between the reception area and restaurant, there are public toilets, which were very clean and hygienic.  There are outdoor, terraced seating areas, both for the restaurant and bar. The lifts (two) to the rooms and the corridors on each floor are reminiscent of the film "The Shining" with Jack Nicholson - the sound of the wind, the clicking sound in the lift, the wood panelling in the lifts, the lights in the corridor, the silhouette of a single person at the end - creepy for some of those that have seen the 70's movie. The pictures that sell this hotel, are clearly from the better days  and at £119 per night (including 10% discount we received) we really feel the negative points spoil the stay and make it not worth the money.  The rooms, corridors and restaurant are very dated and the hotel has implemented many cut backs, which affect service standards, quality of food and appearance and functionality of bedrooms. Poor management, poor leadership and sullen staff add to the negative side. Our room was on the fifth (top floor) of this Soviet built hotel, which is devoted to "Deluxe Rooms" that afford extra space (granted, the room was big) and a, albeit, slightly higher view of the beach coastline and sea. The room is dated, with a mixture of colouring - white stone beige and cream, none of which really match - clearly not much thought went into decorating our room and it looks somewhat bland and amateur.  Same with the furnishings - total mismatch between the sofa and arm chairs, which are autumn brown to the the "dusty pastel blackberry" curtains and stone beige carpet. For such a large room and it's price tag the TV size is inadequate, stuck on a 1970's style TV stand, with mock plastic speakers and too far away from the bed to watch. The bathroom isn't great either... There is a bath - nothing 5 star, just a narrowish bath.  There is no grab handle on the wall, to stop yourself slipping. The shower curtain has been cut in half with scissors and, presumably, the other half used in another room.  The ext