This hotel is located inside of on older building. It appears that they tried to keep the exterior facade of the building and build a hotel inside of it. The elevators are a little rickety and don't always give you a warm fuzzy feeling. Our room overlooked a garbage filled alley way. There was NO place to park. I was told upon checking in that the valet lot was full so I have to find a place to park on the street. I am surprised that all of my tires and glass on the car were still there the next morning. When we got up for breakfast there weren't any small cups to use to get the right amount of batter in the waffle maker so people were using paper coffee cups and overflowing the waffle makers. The juice machine had 2 of the 4 types of juices out of order. The other types you had to press the button to dispense so hard it almost tilted the machine backwards. And after all that the juice would come out just a little, stop, then a little more, stop, a little more etc so it took a long time to fill up your glass. The packets of syrup for waffles were EXTREMELY hard to open to the point you almost needed to use some scissors. I definitely will not stay at this property again. If I could give it zero stars I would.
Location in proximity to city attractions is amazing 5/5. Location in terms of safety is 2/5. There isn’t a covered secured lot for your car and I was approached by many people asking me for money while taking a walk around the building. Service is hit or miss. When I arrived, and attempted to open my car door, I was accosted by the valet who yelled at me and asked me what I was TRYING to do. I told him I was checking in to the hotel. And he was aggressively unpleasant, seemingly angry that I had arrived. Conversely, the valet attendant the next day was polite and wonderful. The front desk was nice but did not review any of the amenities nor offer any information about the hotel, which is a shame. Nice but inattentive and uninterested. The service at both Idol Wolf and Good Press were 5/5. The food at both were 5/5. The hotel itself is gorgeous. There’s art set in an old gym. The renovation is well done. Enjoyed it very much. The view from the room was also very nice. The room itself was standard with a few attention to detail things needing addressed. Such as broken handles and non working bathroom fixtures. Overall would recommend this hotel because it is unique. Big plus - they allow pets!!! Yes!
If this hotel is representative of what Marriott is doing with Westin's, the Westin brand is deteriorating. Plastic cups in the rooms like a Best Western. Quattro restaurant is poor; asked for glasses for wine and one glass was very dirty. Quattro delivered our dinner to the wrong room; when we got the dinner it was not what we ordered. Thermostat in room was 'dead'; if not fixed management would make us move everything to a different room at 8:30 pm. Maintenance found that when the filters were changed the thermostat was not turned on! And the guest had to discover the thermostat was not working. Westin still has comfortable beds. Fortunately the valet and front desk people were good--although the staffing is very thin until 7am when the nightshift ends! Do not recommend and will avoid Westins in the future.
We had a large group of folks from out of town to celebrate my daughter’s wedding. We heard zero complaints from any of the guests! We reserved the Studio Commons and it was lovely! So much space and perfect for getting hair and makeup done the morning of the wedding. There was a great view of downtown from the huge window. There is a full kitchen and we fried up some bacon for our bloody marys. We ordered room service both mornings which included a huge pot of hot coffee an extra large jug of Tropicana orange juice with bagels, toast, and mini muffins. They also sent our own bowl of fresh fruit. Coming and going was easy with valet service. The Upbar had a club vibe for after the wedding. The courtyard gardens are beautiful and relaxing for more personal visits with friends and family. We worked with Robyn for all of our arrangements and she was awesome and very accommodating! We will definitely utilize the element in the future for our of town guests.
It should be unnecessary to praise what used to be normal expectations, but yet here we are. This hotel did not disappoint in any single way. Clean, freshly updated (or relatively new, I can't tell which). Staff is friendly. Rooms are spacious, well appointed, comfortable. The location is safe - isolated from really anything close by other than the clinic in the adjacent parking lot. Wish all hotels could be this on point and consistent with brand.
All my reviews use the same format, so it isn't just a general review, but breaks out each area and then a total score. Any questions, please let me know. This was a couples stay while attending the CITY SC match. ARRIVAL: My wife and I decided to give this property a go since it was close to CITY Park. Normally would Uber to and from our house but wanted to make a long day out of it. Hotel is easy to get to and the parking garage is located on the south side of the hotel adjacent to the CITY training pitch. CHECK-IN: Check-in was fairly quick. We did use points which made it a little confusing for some reason. The front desk staff seemed kind of annoyed until we decided to break the ice and share some back-and-forth banter with her. We received our room assignment proceeded to drop our bags to begin our afternoon of per-match fun. PROPERTY: A newer FBM property the layout aligns with the brand. Bar and common area for breakfast as well as a outdoor patio area with fire pits, and couches and chairs. Property seemed clean and secure with no way to get inside without a key. ROOM/ACCOMODATIONS: Our room was acceptable. FBM standard King. It was clean and nothing seemed out of place. A newer property there were no complaints. Mini fridge to house drinks, etc and a nice view towards Union Station looking over the training pitch for CITY SC. STAFF/SERVICE: Knowing that staff is a struggle in hospitality, the front desk was a little unwelcoming. We really didn’t interact with anyone outside of them but the bartender after the match really was NOT having a good night. Many loud patrons after a win by the boys in red across the street. Many patrons really doing their best to be as loud as possible. She was not happy and asked on repeat for them to keep it down or they would have to leave. FOOD:/BAR: Drinks were ok. Not amazing but on par with the brand. Breakfast was your average quick serve buffet with a host of items to pick from. We had a light meal and then departed. SUMMARY:. This property has a great location for those wanting a place to stay for CITY matches. Right across from the South End and with a safe parking facility we would try this one again. Rate without points would have been $129 which is a few dollars less than other higher start properties nearby. To compare, Union Station (Hilton) was $138. If we were paying, I would have opted for that property. Scoring: CHECK-IN: 7/10 PROPERTY: 8.0 ROOM: 8.0 STAFF/SERVICE: 6.0/10 FOOD/BAR: 6.0/10 OVERALL WEIGHTED: 7.10
Stayed 1nt in a queen room #1001 on 10th floor with a coffee maker, individual controlled air con & also a ceiling fan in Aug & was very cool to sleep. Bathroom had a shower/tub combo with sliding doors. On the same floor is a pool table room & a reading room with tons of books, recliners, a piano & sheet music! On the 8th floor with the ice machine, snack vending machine & drink vending machine, there is also a microwave! The rooms don’t have one but you can go here to heat up your leftovers👍 Free shuttle to/from cardinals game; first departure 1 hr before game. Parking garage is $18 & is in & out. Bring ticket in for reception to validate. & it is Almost attached…just across a one way tiny street from the back entrance..didn’t see an elevator so park on 2nd level if possible(1st floor for “members”) We walked to & from cardinals game & it was quick, easy & safe. We would stay here again if the price was still much better than the other hotels in the area. Also: they have a water bottle refilling station in the lobby (sort of hidden across from check in by the coat check room)