Holiday Inn & Suites ST。雲(Holiday Inn & Suites ST. Cloud)

Found a blood stain in our bed sheets and took multiple calls to front desk and twelve hours to get replaced also the cable was not in working in our room when front desk was notified i was told that "it would be made right on my bill at check out " they did not a little off the bill for the bloodied sheets but nothing for the cable not working "said it was beyond their control" but cable was working in other parts of the hotel Me and my family had a great time at the pools and rec areas and the food was great but not happy with the room accommodations .

The manager was unprofessional and I felt they were picking With me . Front desk staff should be more informative about certain things . But what I can say is Corey who works there was amazing and did his very best to make sure we enjoyed our time, my son had a fun birthday, he made me and my family comfortable

Booked us in another persons room. It was very uncomfortable going into someone elses room. Went to the front desk, they gave us a different room but didn't care what they did wrong and didn't want to make up for it.

Lots of options for the kids to keep busy with swimming or playing volleyball, basketball or arcade games!!

The hotel was clean and nicely updated, bar/restaurant are very nice as was the staff there. Pool and hotub/game area very nice and clean. The heat in the room would go past the set temp and then the air conditioner would come on and freeze us. The hotel staff (except the bar staff and gentleman who was in a purple shirt we talked to after we checked in) really need to be instructed on what being in customer service means. When we checked in we were not informed of any of the amenities or time/locations, called for tv remote not working the next am and was told I could come and get a new one (I did say no and asked them to bring it to me which they reluctantly did,it was just after 6 am I was was not dressed to go out), told the front desk on check out about heat/ac in room told they would have someone look at it later no appologies. Not the level of service I expected for this $$ hotel.

The man working the front when I first checked in was not very welcoming and friendly. Sitting on his phone when I walked in and immediately after he finished checking me in he sat back down and pulled out his phone again. No thank you or simple “have a good night” even after I said both of those things to him. Although, when I checked out the staff at the front desk were very friendly and helpful! The other negative thing I experienced was the fact that there were toenail clippings on the floor of my room when I checked in. That was appalling getting to the hotel late and to look down at the floor before you crawl into bed and see toe nails on the floor…

Your hot tub in the actual swimming pool {not lap} needs to be fixed and I would highly recommend a slide of some sort in that pool. Our kids stayed at the lap pool because it was empty. Rooms are nice but check out your rates. For a two room suite, one of the rooms only had a day bed for kids not a full bed for adults so that was deceiving on the web; the rate you had for that room on a Sunday night? Was really high. Maybe your suites in the new addition are worth $300 but our room we got to around 830pm and we left at 7am, your front desk personal wouldn't give us a break on the room rate. We are IHG members and had just stayed at one of your Staybridge's the night prior.

Front desk employees need a refresher on customer service.

Good for family entertainment but not for business travelers. The set up is terrible. Floor plan is very choppy. The in room coffee maker worked only sometimes. The fan in the bathroom was disgusting and spitting hair onto the ceiling. The sink had a layer of grime between sink and countertop. Everything on the property is very spread out. It was worth a try but there is another property close by with a much more convenient set up for business travelers