I’m not normally one to complain but…! This is our 8th year staying on and off at Savoy, this year we came with a family friend. We checked in at 4pm - no staff in sight just made our way to our rooms by ourselves. There was no key in my room upon arrival and obviously had been a quick turn around from the people before, although it seemed clean there was obvious wear to everything, and obvious that they had not gone over the room before we came. The safe was broken and there was no shower gel (every year we have been there has always been toiletries so we don’t pack them). After a long and early travel day and walking in the heat we wanted to shower ready for dinner. When I asked a staff member for shower gel he seemed surprised we didn’t have any and I informed him that I didn’t have a key and he did resolve the problem quickly for me. Although the staff were helpful and had knowledge of buses etc, it did seem like they were on a ski holiday which we were involved in. One night I came back from dinner at about 9pm and walked in on the chalet staffs friends in the hall to my room having a discussion/ argument, they were getting ready to enjoy one of their many nights off! The friends were then coming and going as they pleased, it was obvious that they had been given the door lock code as there was many shoes left by the front door and empty alcohol bottles, although they did move elsewhere and no noise could be heard from my room after. At that point it no longer felt like a luxury chalet, and I no longer deemed it safe to leave things out and my door open whilst I went to breakfast (as many people obviously knew the code to the front door). The breakfast… well… small… no coffee facilities, a cafetière and instant coffee…!! The boot room was obviously faulty with the lock, which needed a knack to it.. which hadn’t been resolved in the height of the season. The pricing is Alps reflective, and well the location is amazing and is a selling point… overall still doesn’t excuse basic and lack of detail occurring.
翻譯