My recent experience with Sopwell House was shockingly poor. Despite being a loyal, long-term customer, I was treated with zero empathy regarding a wedding gift voucher for a night’s stay, which included a meal, massages, and access to the spa—significant money was spent on this package. After being assured last year that we could extend the voucher due to personal circumstances, I was suddenly told it couldn’t be honored because it had expired by over a year. What makes it worse is that there was absolutely no offer of a compromise—no discount, no gesture of goodwill, nothing. This substantial package was dismissed without any care, and the response I received was not only rigid but borderline rude, as if customer loyalty meant nothing. Sopwell House clearly has no policies in place for genuine customer care, and their handling of the situation proves they prioritize rigid rules over treating people with respect. If you’re considering visiting, think twice. The way they treat long-standing customers is unacceptable, and I wouldn’t recommend anyone waste their time or money here. There are far better places that actually value their guests.
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