The hotel was great! Comfy bed, big room and great breakfast. However, I had 3 interactions with the front desk and all were not up to standard. The first was when I arrived and I was told breakfast was not included and when I asked again, the receptionist was simply not pleasant and with little patience. The 2nd was when I asked for extra towels as I needed them for my morning workout, they never came. The last took the cake. I was checking out and the receptionist gave me a pen from a bowl of pens, asking me to sign the credit card receipt. I did as was told and put back the pen. She looked at me, removed the pen said that’s perfect, now I have to sanitize all the pens! Completely rude and uncalled for!
滿意
96 評價