住宿方回覆: Dear Guest,thank you for staying with us and for your positive feedback. We are pleased to hear that you enjoyed our location and the extensive breakfast offerings. We also appreciate your feedback regarding a laundry room, and we will take it into consideration. Thank you again for your input, and we hope to welcome you back to our hotel soon!Best regards, Dzhulia Ashik Front Office Team Member
住宿方回覆: Dear Guest,Thank you very much for your thoughtful review and high rating.We are delighted that you found our location convenient and our staff helpful and friendly. Being situated in the city centre of a busy town like Reading offers great access to transportation and local attractions, but we understand that the activity outside can sometimes feel a bit lively.Please rest assured that the comfort and safety of our guests inside the hotel are our top priorities, and we maintain high standards of security and service. While we do our utmost to provide a peaceful and welcoming environment within the hotel, the situation outside our premises is unfortunately beyond our control.We sincerely appreciate your understanding and your positive comments. If there is anything we can do to make your future stays even more comfortable, please let us know. We look forward to welcoming you again soon.Best regards, Dzhulia Ashik Front Office Team Member
住宿方回覆: Dear Guest, thank you for sharing your experience with us. I sincerely apologise for the issues you encountered during your stay. Regarding the AC, we always encourage our guests to ensure it is turned on upon your arrival if you are not happy with the room temperature. Should you encounter any difficulties in operating it or if it fails to provide the desired warmth, please do not hesitate to contact our reception team anytime. We are also sorry to hear about the problems with the wash basin not draining and the unstable water temperature in the bathroom. These are not up to our standards, and we will make sure to address these issues promptly. It is heartening to know that our service attitude met your expectations. Your feedback is invaluable to us, and we are committed to using it to enhance our facilities and services. We hope to have the opportunity to welcome you back and provide you with an exceptional experience that exceeds your expectations. Warm regards, Dzhulia Ashik Front Office Team Member
住宿方回覆: Dear Guest,thank you for sharing your experience with us. We are pleased to hear that you enjoyed the hotel's location and amenities, and that our location was convenient for your transportation. We look forward to welcoming you back!Best regards, Dzhulia Ashik Front Office Team Member
住宿方回覆: Dear Guest, thank you for taking the time to share your review. We are pleased to hear that you appreciated our location and cleanliness. As a 3-star hotel hotel, we focus on providing essential comforts and excellent service. However, certain amenities like toothbrushes and slippers are non included in our standard. We appreciate your understanding and hope to have the opportunity to welcome you back soon!Warm regards, Dzhulia Ashik Front Office Team Member
匿名用戶
甜蜜雙人床房
入住於 2025 年 2 月
其他
2 則評論
9.0/10
滿意
發布於 2025 年 4 月 3 日
地理位置非常好,房間總體也還算符合價位。
住宿方回覆: Dear Guest, thank you for staying with us and for taking the time to share your experience. We are delighted to read that our convenient location worked out for you and that you found the room to be in line with the price. We are looking forward to welcoming you back to our hotel soon!Warm regards, Dzhulia Ashik Front Office Team Member