法蘭克福機場西諾瀚飯店的評論

住宿方回覆: Dear Guest,Your kind words regarding your recent stay at our hotel are genuinely appreciated. It is delightful to hear that you found our lobby treats to be a refreshing start after your journey from the airport. Our aim is to provide a warm and welcoming atmosphere, and it's wonderful to know that we were able to make you feel at home.Moreover, your comments about the cleanliness and comfort of your room are highly valued. We firmly believe in the importance of a clean environment, as it significantly contributes to a relaxing and enjoyable stay. We look forward to welcoming you back on your next visit. Your satisfaction is our top priority, and we are committed to ensuring that your stay is always as comfortable and pleasant as you have described.Best Regards.Jaqueline Keser

住宿方回覆: Dear Guest,Your succinct yet positive feedback is truly appreciated. It's delightful to hear that your experience at our hotel was 'pretty good'. We always aim to provide the highest standards of service and it's encouraging to know we have met your expectations. Should your travels bring you back, rest assured that we will strive to make your next stay even more enjoyable. Kind regards.Jaqueline KeserNH Frankfurt Airport West

住宿方回覆: Dear 200128****,thank you for your feedback.Your kind words about your recent stay at our hotel are greatly appreciated. It's delightful to hear that our convenient location and serene environment contributed positively to your experience. We are glad that you were able to enjoy your spacious room and our breakfast offerings. We also appreciate your recognition of our diligent receptionist. Our staff is committed to providing excellent service, and it's heartening to know that you felt taken care of, especially when facing language barriers. Your satisfaction is indeed our main priority.We are absolutely thrilled to hear that you intend to return. We look forward to welcoming you back and strive to make your future stays just as enjoyable, if not more so.Best Regards.Antje BackhausNH Frankfurt Airport West

住宿方回覆: Dear Bella1120,Your detailed feedback is very much appreciated. It's great to hear that our hotel's proximity to the airport and affordability met your needs. We pride ourselves on maintaining cleanliness and ensuring our guests have the necessities for a comfortable stay.We understand your concern about the age of our facilities and appreciate your understanding. Our hotel indeed has a rich history, and we strive to maintain a balance between that old-world charm and modern conveniences. We're sorry to hear about the noise from the hallway and the blinking bathroom light. We'll take note of your comments as we continuously work to improve the comfort of our guests' stay.Thank you once again for your kind words and we hope to see you again soon. Safe travels!Antje BackhausNH Frankfurt Airport West

住宿方回覆: Dear Guest,Your recent experience at our hotel seems to have fallen below your expectations and for that, we sincerely apologize. We understand how important it is for our guests to feel comfortable and secure during their stay, as well as to receive the room they initially booked.Your observations about the issues you experienced with the room change and the noise are concerning. Our goal is always to provide a peaceful and welcoming environment, and we regret that we didn't meet this standard during your stay.Despite your initial dissatisfaction, we're glad to hear that you found the room environment to be satisfactory for individual guests or couples. Our team works diligently to maintain a high standard of cleanliness and comfort.In terms of the management, we aim to ensure smooth operations at all times, and we are sorry if this was not reflected during your visit. We understand how vital it is for our guests to have a seamless booking and check-in process.We appreciate you taking the time to share your feedback, as it is through such detailed observations that we can continuously improve our services. We hope to have the opportunity to welcome you back in the future and provide an experience that more closely aligns with our commitment to excellence.May you can contact us directly, so we can speak about the happens.Best regards.Antje BackhausNH Frankfurt Airport West

住宿方回覆: Dear valued guest,It's truly heartwarming to know that you've chosen to stay with us again. Your remarks on the cleanliness and tranquility of our environment are indeed appreciated. Our team consistently strives to maintain a serene and spotless setting, ensuring that our guests can enjoy a peaceful retreat during their stay. It's delightful that we could deliver on this promise during your visit. Thank you once again for your positive comments. We look forward to welcoming you back for a third stay in the future.Jaqueline KeserNH Frankfurt Airport West

住宿方回覆: Dear Guest,It's wonderful to hear that your experience at our hotel met your expectations and that you enjoyed the breakfast we provide. It is our mission to offer our guests a comfortable and satisfying experience. We look forward to welcoming you back for another visit soon.Antje BackhausNH Frankfurt Airport West

住宿方回覆: Sehr geehrter Gast,Es tut uns leid zu hören, dass Ihr Aufenthalt in unserem Hotel nicht Ihren Erwartungen entsprochen hat. Wir legen großen Wert auf das Wohlbefinden unserer Gäste und sind stets darauf bedacht, eine angenehme Atmosphäre zu schaffen.Wir bedauern, dass Sie Schwierigkeiten mit der Klimaanlage und der Sauberkeit hatten. Es ist unser Bestreben, jedem Gast ein sauberes, komfortables Zimmer zu bieten. Wir nehmen Ihre Rückmeldung ernst und werden diese bei der stetigen Verbesserung unserer Serviceleistungen berücksichtigen. Wir hoffen, dass Sie uns in Zukunft eine weitere Chance geben, Ihren Eindruck von unserem Hotel zu verbessern.Mit freundlichen GrüßenJaqueline KeserNH Frankfurt Airport West

住宿方回覆: Dear Guest,Thank you for sharing your experience at our hotel. We're delighted to hear that you found our proximity to the airport and shuttle service beneficial. Our goal is to provide a convenient and stress-free travel experience for all our guests.It's also great to know you enjoyed the European style breakfast we offer. We understand that food preferences can vary greatly, and we strive to cater to a diverse palette.We note your comments about the room's configuration and its age. We are continuously working to enhance our facilities to ensure a comfortable stay for our guests.We appreciate your feedback about our service staff. We continue to train our team to deliver the best service possible.Your tip about the airport shuttle booking is valuable, and we hope future guests find this information helpful.Thank you once again for your feedback. We hope to welcome you back in the future for a more seamless experience.Best Regards.Jaqueline KeserNH Frankfurt Airport West

住宿方回覆: Dear Calix,Your detailed feedback about your recent stay at our hotel is much appreciated. It's delightful to know that the cleanliness and convenience of our rooms added value to your experience. We strive to provide our guests with a comfortable and enjoyable stay.The availability of transportation options, such as the shuttle bus service, is designed to make your travel easier. Your kind words about our on-site restaurant and the quality of our food are truly appreciated.We do understand that the availability of nearby dining options can add flexibility to your stay. We'll take note of your comment, and ensure that we inform our guests about the various options available within and around the hotel. Your comfort and satisfaction are our top priority.Once again, thank you for choosing us and for your insightful review. We look forward to the opportunity to serve you again in the future.Antje BackhausNH Frankfurt Airport West

住宿方回覆: Dear Guest,Thank you very much for your positive review of our NH Frankfurt Airport West!We are very pleased to hear that you were happy with the transportation options and proximity to the airport. We are also glad that you like the surroundings and the food. Her tips on how to get there are certainly helpful for future guests.We hope to welcome you back soon.Best regardsAntje

住宿方回覆: Dear Hendrik,It's great to hear that our hotel's proximity to the airport was beneficial for your travel needs. We understand, however, that there might be other aspects that did not meet your expectations. It is our aim to provide an excellent and memorable stay for all our guests, so we're sorry to hear that your experience did not reflect this. Your feedback is valuable to us as we continuously strive to improve our services and facilities. We hope you will reconsider and give us another opportunity to serve you better in the future.Antje BackhausNH Frankfurt Airport West

住宿方回覆: Dear Guest, Thank you very much for your detailed and positive review! We are very pleased to hear that you enjoyed your stay with us and appreciated the amenities such as the airport shuttle and the friendly service at the reception.We are also glad that you were able to highlight the hotel's good location and proximity to public transport and a supermarket. We take your comment on the somewhat older facilities seriously and will incorporate them into our considerations for improvement.We hope to welcome you back soon to provide you with an even better stay! Best regardsJaqueline Keser

住宿方回覆: Dear Guest,It's wonderful to hear that you found our shuttle bus service from the airport convenient. We are ideally located to offer a serene and tranquil environment for our guests, away from the bustling city noise.Moreover, we're delighted that you were able to explore some of the excellent restaurants nearby during your brief stay. We hope that your overall experience was relaxing and comfortable, despite it being a brief one. Should your travels bring you back our way, we would be more than happy to welcome you again for a longer stay. Best regards.Jaqueline KeserNH Frankfurt Airport West