The hotel is not very accommodating to requests. I called them regarding my mistake in booking because i mistakenly chose the wrong date. I asked them if it's possible to not even cancel but just rebook on a separate date, and they said it's not possible since i booked through a third party.. trip cx did their job in negotiating, but the hotel won't allow the cancellation. This is not my first time booking in this hotel - but i just reviewed now because of their lack of consideration. Amenities is not even great since ths aircons are old and takes about an hour to cool the room.
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