卡瑟納拉共和精品飯店及 SPA(Casona de la Republica Hotel Boutique & Spa)

El personal carece de empatía con las personas sin conocer la situación de cada una si esto los hacen con las cualquier ciudadano que esperamos de la atención dentro del hotel. La empresa debe trabajar más en este sentido ya quedó deja mucho que decir dell personal

Las fotografías de su página no le hacen justicia. Es casi un museo. Se han respetado muros, pisos, el palomar... además te dan un tour por todo el hotel y te van explicando de qué año es cada cosa. Está ubicado en una de las mejores calles del centro de Querétaro; hay muchas tiendas, parques, iglesias, cafeterías, museos. También te dan información sobre las muchas actividades que puedes hacer. El desayuno está incluído y es buenísimo. Los chilaquiles rojos son una delicia. El café puede mejorar. La habitación no podía estar mejor. Decorada con clase y buen gusto. Muy limpio todo. Tiene una terraza bar muy linda, donde puedes disfrutar de los hermosos atardeceres queretanos. El personal es muy pero MUY amable. Estamos seguros de regresar muy pronto.

We absolutely loved our stay here! The staff, especially Cynthia and Adolfo, were so helpful with any questions and restaurant recommendations! The location can’t be beat…easy to walk all over the center, and we never felt unsafe day or night! The facilities are clean and the rooms are large and comfortable. The rooftop terrace is great for enjoying a glass of wine. The hotel arranged airport pickup and a private car tour for us with Paco, who was fabulous! He was always ontime, full of great information and had nice cars…we highly recommend him! We would definitely stay here again on any future trips!

"Fawlty Hotel" it isn't but it is managed almost as poorly. Great potential - beautiful and spacious room. Flaws: 1. Service is sub par. 2. Breakfast is a whole ritual of sitting and getting asked and served one item at a time instead of having items in a Buffett style. The "menue" is limited and not generous. 3. Our room was serviced by a maid every day but always missed items - forgot toilet paper, water refills, tissues. I had to go to reception every day to correct this. 4. Toilet flushing wasn't reliable. Had to have maintenance come and take care of this issue twice. 5. Shower drainage also slow as well as difficult to adjust for correct temperature. As "icing on the cake" we decided to shorten our stay from seven to five nights. We inquired from the manager about a partial refund and were denied. We told him about our earlier departure after 2 days. 6. Hotel was mostly empty with more employees than guests. I have no idea why but during our stay we encountered only 2 other couples. All in all the stay was disappointing to say the least. It is a shame as the hotel is beautifully restored and we'll located next to the historic city center. Would not stay again at this establishment. Queretaro as a vacation location was very nice but probably Mexico has more to offer.

The Hotel is a well restored and beautiful home convert in a five star boutique hotel. Great location only a few blocks from Querétaro historic city center. The service and attention of all personnel is outstanding. Highly recommended to enjoy Querétaro

This is an old colonial big house (Casona) with amazing rooms. You can chose different sizes, ours was outstanding. We stayed at the Abasolo room and it was great. Jacuzzi at the side of the bed, very spacious, clean and just simply amazing. Towels and bathrobes were clean. The service was awesome, one of the best services we have had. We bought some wine, bread and cheese across the street and the hotel employee offered to bring it to the room. For sparkling wine we brought us a service stand with ice, wine glasses, etc. We were thrilled with the service. Spent some time in the roof terrace and had a great time. Afterwards we went to a lounge next to our room and the guy turned on the fountain and music for us. It was a great experience.