We are Grand Palladium members and this resort is not a typical one of their resorts. The resort itself is very modern and very nice and very near the airport. The beach and pool including the pool bar are nice. However the resort has a very limited selection of restaurants. In fact there is only really 3 although they say it’s 4. Either way there is only 1 open at night. The sports bar opens at 6pm and no food. So much for watching football on Sundays. The other bar is the lobby bar. For us the music from the pool bar is way too loud. Honestly we felt this resort is for a younger crowd. The saving grace of the resort is the staff. They are first class and very friendly especially the restaurant staff, the lobby bar staff and our butler Carlos.
My stay was overall great, the room looked good and comfortably accommodated 3 persons with the bed, sofa bed area, the nice kitchen with a big fridge and appliances, and the bathroom was big and looked great.
The staff were great and very accommodating, very friendly and helpful in every way.
My only complaint would be the lack of insect control. I believe it’s due to the high door that insects can easily crawl under and get inside. Numerous small insects, mosquitoes and even a small lizard at one point were found in the room (compliments to the male front desk worker who came and tried helping to remove the lizard that night). Also cobwebs and dust (minimal) in the ceiling and on the surfaces of high appliances respectively. Seems as though the room I got hadn’t been used in awhile.
But overall a wonderful stay.
My wife and I stayed at this all inclusive resort for 4 days in late December 2022. On the positive side, the rooms were spacious and clean and the AC worked and the hotel was not too expensive. I guess you get what you pay for. On the negative side: - If you stay at the ”Royal” Hotel--which is the adults only part, and you are driving yourself, there are NO SIGNS indicating where that entrance is relative to the ”main entrance”...so we stupidly waited to check in for 20 minutes only to be told we were in the wrong lobby (which meant getting our bags back into the car and driving to the unmarked separate entrance). We should have known at this point that things would be less easy than we expected. - Their restaurant reservation system is totally screwed up (you actually have to QR scan each restaurant —they have 5— to make your own reservation—so if one is full then you go to the next and if that one is full you go to the next—totally crazy. There is no central restaurant reservation system. - Food is all you can eat but you would not want to. The sushi at the Asian restaurant was 95% rice and 5% fish. The fish offerings are mostly fried not grilled. The vegetables are miserly. Some restaurants simply do not offer a salad or vegetables. At the beach restaurant we ordered Nachos and guacamole and received a bowl full of nachos and one spoonful of guacamole! Water is served in small individual bottles which is so bad for the environment - We humored someone and let them pitch us their “exclusive travelclub”; big mistake, big waste of time, don’t fall for it - No one tells you that there is a check out procedure that is meant to ensure that you did not steal any of their beach towels……so I guess this is the kind of hotel/chain that attracts people who like to walk away with hotel towels….draw your own conclusions. - The staff are friendly but completely un-able to make any decision on their own or that might somehow deviate from their “procedures” (allowing you to sit at a table in a “closed off” area of a restaurant, redeeming your massage vouchers, expediting your check out, etc.
Went to Punta Cana for business trip and stayed at the AC Punta Cana for 4 days. Location was great, close to shopes, grocery store, restaurants, and entertainment. Elvi from the AC provided exceptional service and made sure my friends and I were taken care of our entire stay. Ask for him if you're ever at the AC Punta Cana. Thanks Elvi you and the other staff members were great! See you next time! Q
Staff are very nice and attentive - the best! overall grounds are beautiful, rooms are very clean and well kept and the beach and pools are very nice. Will definitely return with my family again. We are already planning for next year, June / July 2025
The hotel was amazing everything was perfect. The food service and the stuff were amazing too. The rooms are huge and have everything. The pools are great . The beach is amazing. The entertainment was very fun and amazing stuff . They manage to move people. The gym instructors are amazing too. Amaurx Diomedes Bryan Christina This guys are the best entertainment stuff you will ever meet.
DDionei HugenHotel super bom, deixa a desejar um pouco no atendimento de bar e serviço de quarto, pois um empurra para o outro quando precisamos de algo, falta sucos naturais pois aqueles com corante e muita açúcar,
CChinRoom service after 11 was non existent . I tried ordering food multiple times - the phone didn’t work and the app didn’t work. It’s 35 minutes from the airport (make sure to book a car beforehand because uber drivers can be sketchy - mine canceled on me in the car then tried to rip me off after). Otherwise , it’s a beautiful beach, the gym is adequate the food is good and bring a book and enjoy the beach life . Definitely pay for the platinum on the app because at the hotel it’s 45 dollars a day to upgrade per person.
JJuliette BernadetteWe had an okay trip to DR. The “hotel” is more like apartments, and people do seem to live here actually also. The rooftop pool is so awesome, and literally the best part of the place. The room is clean, but we killed probably 4-5 cockroaches in the room. Stove was all rusty. When arriving, the door didn’t lock & we were 2 women in their early 20s who are both > 130lbs. When requesting a new room, they “fixed” the door and refused to give us a new room. Scary location - we didn’t feel safe walking around at night here as women. Also, were scammed by a very nearby restaurant called “Bohio Punta Cana”. Free breakfast was awesome. No conditioner, only shampoo and “gel”? No hand soap. The shower seems to be salt water. I would honestly recommend staying on a resort if you come to DR, otherwise you might never want to come back.