普羅斯佩克特海茨的寵物友善飯店

我們在芝加哥參加All Star 2020 Game,由於價格(便宜,便宜,便宜)選擇這家酒店,但我們對客房的清潔和前台穆罕默德的友好感到非常驚訝。我說房間很乾淨,感覺有點小題大做,房間一塵不染。沒有早餐,吹風機或冰箱,但價格我從未預料到,所有物品都可以從書桌借到,當然早餐除外。感謝穆罕默德幫我解答所有問題,下個月我們下次芝加哥之行再見

大堂的女孩們太棒了)

Mobility Accessible reservation was incorrectly honored. The first room I was given was not accessible. The manager on duty explained that the accessible rooms were all gone but he had hidden one because ”so many people who don't need them like to book them anyway.” He also confided in me that he thinks that the Mobility Accessible rooms should cost a lot more but they can't do that because it would be ”politically incorrect.” The reservation specifically stated that the room would have a roll-in shower, but the accessible room did not; it only had a tub with grab bars.I managed to make it work for me but the next day I went to talk to the hotel GM. She explained to me that I did not book a room with roll-in showers. I said I could show her where the reservation specifically says the room will have that and she said that doesn't mean anything to her. The whole time I tried to talk to her the MOD from the previous night kept on interjecting making it a two-on-one attack. Bottom line: She never accepted any responsibility for the error. Offered to switch me which I turned down since I had made the tub work out for me and didn't want the extra hastle of moving. Her solution was to put int he record ”Customer refused to switch.” Bottom line: This hotel was comfortable clean, no frills, no breakfast and perfectly fine for the price and as long as you don't care about Mobility Accessiblity rooms or managers that have poor customer service skills, it is a good choice. Seriously, i would stay there again if it were not for that situation