Paulina
2022 年 6 月 26 日
First of all, when I booked the hotel for this business trip, I specifically booked for the Holiday Inn Express. However, when I went to check-in, I was rerouted to a Crown Plaza hotel, which was not at all of the same level in terms of cleanliness and service.
Elevator was dirty and smelly. Carpets all around were old and gave an impression of being “uncared for”.
Although I stayed at the hotel for four days, not once my room was cleaned. I even had to ask the front desk to clean my trash bins and give me fresh towels, something I didn’t expect from a Holiday Inn Express or similar hotel.
And, the worst part of it all was that it was a business trip and I had booked the hotel for my two colleagues as well. It was truly embarrassing, to say the least.
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