健康步驟飯店(Wellness Hotel Step)

Hello friends, just wanted to share our experience at this hotel: Positive: Arrival: front desk team member which helped us at the reception was good, she was smiling and doing her best. House keeping team all friendly (3 days that we stayed), communicated in English ❤️ Negative: Cleanliness. As you can see from the picture number 1, the rooms are not clean! Noise. You can hear the railway and the family in the next room like they would be by your side. Mini bar checks. Every single day a guy would come to check the mini bar, without proper knocking. Example. When knocking at the same time opening the doors. At respectful hotels the procedure is next: You knock 3 times and say housekeeping or service, after the 3d time you ask: may I come in? We were not dressed laying in the bed, I don’t think that is the way you do it, I barely could say please do not come in. To be rare we did not put DND sign, however still I am very disappointed with this approach. ** I think there is no communication or updates between the team members! We planned to stay here 1 night only, however due to some reasons including not feeling well we had to stay 3 nights. After day 1 would move out but we’re not in the condition to do so. **** Concierge team “SERVICE” freaked and stressed me out. After the second day, we wanted to prolong our staying for 1 more night. Successfully booked online. Came to concierge to confirm and keep the same room. The guy was extremely nice and friendly(don’t remember his name). He suggested to book through ******* and named the price which was cheaper then the price we already booked. I tried to cancel, however it didn’t work, I checked with him he confirmed that it was not canceled and just suggested to come pay city tax next day afternoon. **** NOW READ THIS! Next day, I get a call at 11:15 from concierge. The lady was very rude, said that we have 5 minutes to leave the room. I tried to explain the situation but she did not care and said we had to leave. I got stressed, went downstairs. There was her colleague, I explained everything again. She said that the booking which I was trying to cancel and did not cancel went to cancellation after 00:00. I showed her that money on my account were charged plus I had μ booking confirmation. She charged my the city tax and that was it. Very very stressful experience 😞. I pay money to enjoy not to be asked to leave the room in 5 minutes. There is 1000 ways to say it differently. Hotel stuff needs some training 100%.

Alle Aktivitäten sind extra zu zahlen Kein Service vom Hotel Sonst war’s gut

Modern place with friendly staff. Lots of amenities, restaurant, bar, and so on.

Sauber, aber weit ab vom Schuss... Wellness kostet extra, Frühstück auch

Goodnees

Unser Aufenthalt war sehr schön. Wir haben ein kostenloses Zimmer Upgrade bekommen und zwei Willkommensdrink und die Aussicht vom Balkon aus war atemberaubend! Es war alles sehr sauber und modern und auch die Essensauswahl war Top. Die Wasserlandschaft ist jedoch etwas kleiner als erwartet und es war selbst nach 20:00 noch sehr viel los, wo auch einige Kinder sowie Erwachsene sehr gestört haben, wenn man gemütlich seine Runden schwimmen wollte. Wenn man also in Ruhe schwimmen möchte, dann ist zu empfehlen sehr bald Morgens oder spät Abends zu gehen, ansonsten ist dies nicht möglich. Wenn man empfindlich ist, was Geräusche in der Nacht angeht, dann muss man sich vermutlich nach einem Zimmer bemühen, welches auf die andere Seite gerichtet ist, da direkt neben dem Hotel Bahngleise verlaufen. Die Aktivitäten im Hotel sind sehr gut aufgebaut und es gibt extrem viele Auswahlmöglichkeiten, es ist zwar extra zu zahlen, aber den Preis auf jeden Fall wert! Alles in allem war es ein sehr toller Aufenthalt!

Unser Zimmer hat ziemlich gut gerochen. Zimmer und Bad waren sauber, Bett war sehr bequem. Wir hatten ein Deluxe Zimmer, haben ein günstiges Angebot über Check24 gefunden (Donnerstag auf Freitag). Die Preise am Wochenende sind jedoch hoch. Pro Tag zahlt man 12€ für Parkgebühr, fanden wir zu viel. Könnte im Service dabei sein.