卡薩阿爾貝蒂娜飯店(Hotel Casa Albertina)

It's hard to separate out my feelings about the hotel as a building from my feelings about the experience my mum and I had here. The hotel itself is nice and the views are beautiful. This is why we booked and paid in full for summer 2020, a year in advance. When COVID hit, we were grateful to the hotel for allowing us to move the booking to the following summer, and they told me by email the rates would be the same. Unfortunately the next summer, we still couldn't travel due to COVID, and the hotel moved the booking to summer 2022. We should have been able to travel then but my sister was terminally ill; I let the hotel know as early as I could that we would not be able to travel and why (this was a couple of months in advance of the travel dates), and again they kindly allowed me to move them. I thanked them profusely and stated in one of my (many) emails that we understood if there was a price difference. At no time did the hotel mention the price to us again, or respond directly when I mentioned it. In 2023, the hotel contacted me to confirm we would travel in June, and I replied immediately that we would. I re-confirmed our room type and thanked them again for their kindness. When no change to the price was mentioned at this point, my mum and I took (or mistook as it turns out) it for incredible kindness, perhaps in light of our recent bereavement. We were so glad we had booked with a 'family' hotel. We brought a box of chocolates when we checked in and thanked them all for their kindness. The manager checked us in and we were told about the city tax we would need to pay on check-out; nothing more as regards payment was said, either then or during our 1-week stay. Sadly, after what we had thought was a lovely week, I went to pay our minibar and city tax bill on the morning we were checking out. I can't describe my confusion when the manager handed me a bill for almost €800 instead of the €100 or so I'd been expecting. It was in Italian so I didn't understand and clarified that we had paid our room rate in full at the time of booking. At this point- for the very first time- the manager advised that "of course" prices had gone up since we booked in 2019. For perspective, the almost €700 increase constituted almost 40% extra of the price we had originally paid, for one room for one week. As the hotel had told us the rates would be the same for 2021 as for 2020, this increase appeared to have accumulated between summer 2022 and summer 2023 only. We understand things have gotten more expensive everywhere, but this seemed extreme as the hotel is the same one we booked (we were told some rooms had been renovated but not the floor we were on). With a taxi on the way to take us to the airport, I was completely flustered and just paid the additional fee. We left devastated at this ending. Please let me be clear- while the price increase is steep, it isn't what bothered us. The issue was that the manager of this hotel communicated with me for year

Rude staff, spent over $1000 for 2 days to be treated rudely. 1 month of traveling and this is the only hotel that was rude to me, made me despise Positano, I will never go back to this town. I'm beyond offended by the way I was treated.

A Casa Albertina é muito antiga e de difícil acesso. Muito complicado tudo e o atendimento péssimo. Ficam com o valor pago adiantado e se recusam a cancelar ou devolver valores. Alugam para terceiros e recebem duas vezes! Cuidado! Não recomendamos!

Wow pour un 3 étoiles! Moi et ma mère ont été agréablement surprise par cet hôtel. Personnel hyper sympathique et serviable. Que dire de la vue 😲 de la chambre et de la terrasse pour le déjeuner. Chambre modeste mais confortable.

Eleganza, garbo e raffinatezza contraddistinguono questa splendida struttura. Il personale cortese e sorridente, l'ambiente tranquillo e soave, la vista strepitosa, che si può godere sia dall'ampia e bellissima camera (gradito il passaggio anche serale e soprattutto il letto comodissimo) che dalla splendida terrazza/bar hanno reso questa vacanza indimenticabile. Molto gradita anche la colazione, servita con tazze e piatti pregevoli. Un ringraziamento speciale al signor Lorenzo e all'incantevole Lara, il cui sorriso serberemo nel cuore.

Bella struttura ma poco valorizzata. Vicina al cuore di Positano ma da non sottovalutare gli scalini che ci sono per arrivare all’hotel. Dispone di una mega terrazza all’ultimo piano dove si ammira tutta Positano. Non ci hanno mai proposto di farci un aperitivo o un drink, anzi la sera quando autonomamente ci siamo recati per vederla era tutta buia e non c’era nessuno. È un vero peccato, perché basterebbe davvero poco per farla diventare una meta famosa anche da chi magari non pernotta nella struttura. Siamo stati a fare un aperitivo da Franco’s (molto famoso) e Casa Albertina non avrebbe nulla da invidiargli. Personale alla reception non particolarmente gentile e colazione non particolarmente ricca. A chi arriva nella struttura sarebbe bellino proporle magari una mappa di Positano e spiegargli un po’ le stradine/attrazioni da non perdersi o magari un ristorante dove pranzare o cenare. È un vero peccato perché basterebbe poco per far sentire il cliente speciale! Il mio vuole essere un suggerimento e non una critica!

Si direi eccellente! Stanza pulitissima. Letto comodo.. Si dorme da Dio senza condizionatore acceso!!!!..Nessuno rumore e va beh panorama mozzafiato! Ho girato diversi alberghi per Positano e questo è decisamente il migliore..... una vera sorpresa!! Grazie al proprietario , un uomo di una certa classe , eleganza e gentilezza e professionalità!!!!

This was such a great place, excellent location, and incredible views. We were so fortunate they upgraded our room which included a balcony. Our room was spacious, comfortable, and included breakfasts were simply breathtaking. Along with the staff being so nice and helpful. The steps up to the lobby are the only challenge if you bring heavy luggage. However, they do have people to help carry them up, which was a true blessing. We cannot wait to return.

The Casa Albertina was an amazing experience! Beautiful rooms, incredible views, and above-and-beyond customer service. It was perfect for our 20th wedding anniversary. The only problem was that is was truly heart-breaking to leave!!