勒西雷納斯飯店

Un hôtel de rêve avec des détails d’un autre temps. Dès la réception, nous nous sommes sentis comme des rois. Le personnel a cette approche très naturelle, très familiale qui vous rend votre séjour très spécial. Tout ce que nous avons mangé, ou bu au sein de l’hôtel était excellent. Les chambres sont un peu d’époque, mais parfaitement rénovées avec ce qu’il faut ( prise usb-c) etc.. l’emplacement est juste parfait. Vous êtes à une centaine de marche de la plage et en plein cœur du petit village. Note toute particulière pour le concierge qui nous a été d’une grande aide pour organiser notre voyage à Capri ( bagages, voiture, ferry etc). Le Sirenuse est à la hauteur de sa réputation et cela est bien rare de nos jours.

I was excited to stay at this hotel again after my phenomenal experience staying here in August 2022. However, my hopes were quickly dashed upon arrival. I had booked this reservation when the hotel opened reservations in 2023, wanting to ensure that I booked the same room as last in 2022. Immediately upon booking the hotel, I emailed them asking them to ensure that I got the same room as last time, even providing the room number. Fast forward to June 2024 when I check-in, and I'm shoved into a tiny little room on the top floor, nowhere near where I asked for. No accommodations were made. Then, fast forward to check out several days later, and the disaster continued. We were leaving really early in the morning and were assured staff would be available to bring down our luggage. We called the front desk multiple times with no response, so we had to bring our own bags down haphazardly in a five-star hotel that was not easy to navigate. Upon arriving in the lobby, we found the porter who assisted us the last five feet to our car and then found out why the front desk phone had not been answered. The front desk agent was drunk at 5:30 am. The front desk agent then proceeded to take 15 minutes to run my credit card, making mistakes multiple times and louding accusing me of not having enough money to pay my bill, when in fact it was user error with the machine. Thanks to this agent all of my primary credit cards were locked and had to use credit cards that charged me excessive international transaction fees for the remainder of my time in Europe until my bank in the US opened. I will never stay at this hotel again!