朴茨茅斯飯店

對於想要捕捉朴茨茅斯城市風采的旅客來說，朴茨茅斯諾福克紅頂飯店是一個理想的選擇。飯店地理位置優越，駕車至Norfolk Amtrak站僅需3km 。旅客們會發現Emmanuel African Methodist Episcopal Church、Skipjack Nautical Wares & Marine Art Gallery和Portsmouth Splash Park距離飯店都不遠。飯店佔盡地理之宜，Slover Library、Norfolk Southern Museum和MacArthur Memorial離此都很近。客房內的所有設施都是經過精心的考慮和安排，空調在滿足您入住需求的同時又能增添家的溫馨感。優美的環境，再搭配上細緻周到的服務，飯店的休閒區定能滿足您的品質需求。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。

物有所值！

這家酒店有很多值得一遊的地方...優越的地理位置,美妙的河畔散步,室外區域,諾福克海濱的可愛景色,開放的迷人大堂等。有多少酒店可以在您的房間窗外吹噓航母景觀?不幸的是,由於服務差和酒店管理層對細節缺乏關注,它僅配得上兩星級。在住了數百家酒店後,我可以自信地說,這家酒店不配文藝復興品牌。萬豪認爲文藝復興是一個優質品牌。我們的經驗沒有溢價。事實上,它更像是基本的自助大院!酒店管理需要加強,員工需要接受基本服務標準的培訓,他們需要提高房間質量。大堂區域是開放的,很好。在checkin,更不用說微笑了,櫃檯後面的女人似乎很生氣,缺乏基本的禮貌來迎接客人。很棒的住宿開始!有趣的是,我們的房間沒有瓶裝水--甚至沒有購買的瓶裝水!而且請注意,這是他們爲精英客人提供的禮賓級別!這是第一次!由於房間電話是啞巴,我無法打電話給前台!使用我的手機向酒店外部撥打水方面的電話。前台好像用Covid藉口,把我們引到大堂市場。說真的!要我下來17層拿一瓶水嗎???說說高級酒店!!!第二天早上大堂餐廳的早餐完全混亂。管理層努力跟上客人,清潔桌子和儲備自助餐。再次不是您在文藝復興時所期望的。整體房間還算體面。欣賞大窗戶和河景和船廠的景色,但有令人討厭的東西,比如毛巾不夠,一瓶洗髮水,缺少護髮素,地板上雜亂的延長線,沒有毛巾鉤,沒有保險箱等等。通過聊天來進行客房管理的任何請求需要幾個小時才能完成(記住房間電話不起作用!),因此我們等待淋浴,這延遲了我們的觀光計劃。這些看似微不足道的問題,統統都爲一個不足的體驗所造成。所有這些可以通過適當的管理監督來解決。這也不是文藝復興所期待的。

總體愉快的經歷。酒店工作人員和其他酒店客人都很好,熱情好客。我們在那裏參加了婦女務虛會(錫安教堂)。第一天晚上我不得不換房間,因爲我的房間就在外面的露台上面,直到凌晨2點才關門,所以我在第一晚沒有睡多少覺。後來他們沒有問題地改變了我的房間,所以我沒有再經歷那次經歷。特倫斯是一顆寶石,他是我們會議室的工作人員隊長,他確保我們都得到了照顧,所有的飲食選擇都很滿意。他的客戶服務是一流的。另外兩位女士爲了照顧我們而走得更遠,我沒能得到他們的名字。一位女士在她耳頸部附近有一個紋身,她是如此的可愛和善良。我以後肯定會再住在這裏,因爲它靠近商店,商場,餐館,海濱等

房間很好,但淋浴裏有沐浴露,空的應該檢查每一個營業額。總的來說酒店很棒。

剛從7晚住宿回來出差,房間設備齊全,牀和牀上用品很舒服,過去一年來住過幾次這家酒店,牀總是很棒。前台工作人員很友好,樂於助人。還有一個不錯的健身房。我要感謝微風每天早上在早餐時提供周到高效的客戶服務。當我在最後一天把信用卡留在餐廳時,她跑了2個樓梯來抓我,所以我不會離開它。再次感謝!

We checked in on May 13, 2023. Not happy at all from the start.................... First off lets start with the front desk.... 1. The front desk associate was highly rude to my family and I, upon getting to the front desk he gave us a head nod for us to proceed to the desk ( not professional at all) We did not get a hey how are you, welcome to the Sheraton none of that!!! The response that we got from the associate was” this is how I talk to everyone” If this is the case then the front desk is not where he should be working at all. However, there was a young man Tyquorie I think that is his name that works at the front desk he was very sweet when I went back to the front desk to ask for assistance. 2. We get upstairs to our room and I instantly pull back the sheets and there is hair in the beds and the mattress pads are dirty. To put the icing on the cake the corner of the mattress was disgusting... I did not want my children nor myself and girlfriend laying in that, but all the surrounding hotels were sold out and we were there celebrating my moms birthday. When I approached the housekeepers he got upset with me because I asked for clean bed linens and her response to me was ”I just cleaned the room and she was not gonna change the sheets” this made me even more upset than I already was. The housekeeping supervisor (Kenneth) he was awesome, I showed him what I was talking about and he attempted to get me straight. 3. The room had a 32 inch television that sat in the corner of the dresser 4. When we got into the room we only had 1 wash clothe ( it was 4 of us in that room) I went down too the front desk and asked for 3 towels and 4 wash clothes (at 6 pm) and we never received them. I then called at 7:30 and asked again and did not receive them, the third time I called I was told that they could not give me what i was asking for. Then at 9:30 someone knocked on our door with linens. I work at a hotel and no one should be treated like this at all!! It was really sad honestly. I most likely will be contacting corporate office about this because I know all hotels have a standard and I am pretty sure that this is not acceptable at all. I expected so much more from the Sheraton on the water in Norfolk VA!!!! The sad thing about it is that I was hoping to have a great experience. We did not at all!! Not even worth $243.00 per night

假日酒店市場本身是上層家庭酒店。連鎖的這一部分不親子。#521房間有兩個電氣插頭。一個在小圓底座桌子旁邊,一個在牀和窗戶之間直接對面。桌子不能有兩個孩子/青少年坐在它,除非他們能很好地分享。房間裏只有一個端桌,所以我不得不用一把椅子來做端桌,把我的書和水放在牀邊。或者我可以在牀邊走動,使用兩牀之間和我妻子使用的末端桌子。如果你是4口之家,你會注意到中間只有最後的桌子,所以你的孩子在睡着之前將無法遊戲,或者視頻遊戲會在地板上。主房間裏沒有足夠的插頭和平面。浴室的插頭從門道對面的牆壁,上面和靠近廁所。所以如果你需要使用端口來使用電動剃鬚刀或捲髮熨斗,你會妨礙某人使用浴室或洗手。毛巾是插件的。爲了阻止光線泄漏到房間,我們不得不將褲子衣架和陰影剪在一起。他們酒店工作人員不保持清潔或維護。週六我報道說溢流地段有破車窗,玻璃還在那裏週日早上,即使我們組週六填滿了停車場。週六早上3樓陽台上到處都是垃圾。他們終於在當天晚些時候在那裏得到了一個垃圾桶。週日,酒店裏的餐廳似乎沒有給酒店帶來任何好處。他們把垃圾堆在我們使用的會議室旁的游泳池甲板上。男廁所只有一個攤位,F舞廳。4個廁紙分配器中的一個壞了,支撐欄從牆上抽出四分之一英寸。

位置不錯,位於中心位置。前台團隊愉快。一些家務事使得這個庭院無法評定五級:浴缸水龍頭不斷滴水,房間有明顯的異味,浴簾上還留有少量的黑色黴菌。

The staff was nice but hotel was not in good shape. We were coming to this city to see our daughter’s school function. Then the tropical storm hit, and the event was cancelled. I tried to cancel 48 hours in advance but they did not allow. I even asked if we could just get a rain check and use it when the event was ti be rescheduled 4 weeks later. They said no. Like I said though, the staff was very nice.